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fergiet
Superfast
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No broadband & no TV.

Area 11 EH14 no service since Thursday evening.

What is going on?

I assume a refund will be applied to bill ?

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Superuser
Superuser
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Re: No broadband & no TV.

Have you checked Service Status?

If there is no area issue documented there, you will have to call in to report your fault.

Either way, if you want a pro rata charge refund, you will have to call in.

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fergiet
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Re: No broadband & no TV.

Checked service status on a regular basis since Thursday. Just a message to say it's being fixed with a time for completion that keeps being movef.

 

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Forum Team (Retired) Emma_E
Forum Team (Retired)
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Re: No broadband & no TV.

Hi fergiet, 

 

Thanks for getting in touch, I am sorry to see you have been having trouble with your connection. 

 

I have taken a look and there are a few things going on. 

 

Firstly it seems you have been affected by fault ref F005639128 for slow speeds at peak times. The current review date is 11/07/2018. 

 

Secondly it also seems you are affected by fault ref F006253874 for SNR and FECS. The current review date is 06/06/2018. 

 

Please give this thread a bump closer to the time and we will get an update for you. 

 

All the best

 

Emma


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