New upgrade not working 350-1GB

[Graham0990]

Hi all, Just upgraded to 1GB and installed my router yesterday as this was the day for upgrading. I have reset a few time but I am still only on 350, but it’s testing sometimes 100 less than 350. Why am I still on 350. And getting hold of VM is a joke, everything is down again. 
Is there something I can do to fix myself? 
Thanks in advance. 

[Adduxi · Accepted solution]

Check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

Also try a 60 second pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

Failing this, you'll just have to phone VM or wait here a day or two for a VM Mod to pick this up.

[Graham0990]

well look at that!!! The reset worked. All good now. Thanks for the obvious I should have tried before asking, lesson learned, do a little research and elbow grease. Sorry, thanks again 👍

[Travis_M]

Hi @Graham0990

Thanks for posting on our community forum!

Great to hear this is now working, please do contact us if you require any further assistance.

Regards