New install and 1 Gb running slow slow slow

[ewhitey]

I have a PC with Gigabit connection connected directly to the Hub4 via a Cat 5e Gigabit cable - Distance about 4 to 5 metres.Connected to my hub presently and for all testing are my pc and my iphone 8. I previously had an M600 package with almost identical issues then whilst transiting to the 1Gb package, moved to M200 for about a week and that work flawlessly from start to finish!!! 

I had 1Gb installed last week and haven't got anything greater than 943Mbps but overall average is around 4-500Mbps?

I have used countless speedtests and are generally in unison that my connection is slow - Realspeed Samknows shows anything from 350 to 980 but usually is in the 400's.My upload speeds are averaging around 50, latency around 15 and packet loss always less than 1.0 (last check was -0.121.

Regards wifi, my phone on last check using Samknows was 397 to hub and 319 to phone - Ookla test was 479 up and 49.5 down. Overall any test on my phone will show anything from 69Mbps to 500Mbps sitting right next to the router?

I'm confused as to why a) I'm not getting a decent speed e.g. always over say 850 and b. Why my readings are so widely variable?

Last speed test run/ethernet:
nperf.com: down 246 up 51.63
Fast.com: down 290 up 50
Samknows: down 390 down 293
Thinkbroadband: down 215 up 39.7
Ookla Website: down 351 up 52.84
Ookla Windows app: down 676 up 52.80

iPhone 8 Wifi: Ookla app: down 358 up 43.5    Realspeed Samknows: down 397 down 319

[ewhitey]

Hi - So what does that mean?

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/d63fc1dc303cd9cdec40865c51b3385c7e..."><img alt="My Broadband Ping - My Virgin 3" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/d63fc1dc303cd9cdec40865c51b3..." /></a>
My latest graph - I have no idea what's going on but all we did last night was watch TV - no gaming, no streaming etc??? I have no clue about the numbers - Do you want me to post the number lists again? CAN VM PLEASE HAVE A LOOK AT MY BQM?

[ewhitey]

Hi - What issue was that?

[lotharmat]

No clue - VM haven't said - There is just a number of us with exactly the same drops at the same times and for pretty much the same durations.

Could be re-segmentation work!

[jhuk]

Yea I am getting HUB offline each night/early morning at same time for a week or so now but it does not stay of long.

[Gareth_L]

Hello jhuk

Sorry this is happening 

We do tend to update our servers at a time when we have the least amount of users online 

I am not saying this is the reason , but it can happen. 

Sorry if this is causing any inconvenience 

Gareth_L

[ewhitey]

Hi Gareth_L

This thread was started to highlight my issue and you work (I presume) for VM? Could you offer some insight as to why I'm having issues with my line? On Sunday past,  Zach - Forum Team requested I log my router numbers etc which I've done but I've heard nothing official since with no follow up?

[Gareth_L]

Hi ewhitey

I am happy to take a good look at this for you 

Just so I have the right account

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[ewhitey]

Message sent thanks

[Gareth_L]

Thanks ewhitey

Appreciate you taking the time to send that 

I'm just going to have a look at this now 

Gareth_L

[Gareth_L]

Just a quick Message 

As you have tested on an Iphone 8 

The Maximum speed this device can reach is 580 - 709 Mpbs

Do you have any other devices you can run a test on please 

Gareth_L