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griffin
Alessandro Volta
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Message 11 of 21
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Re: New customer - slow speed

You have been correctly provisioned.

Always worth trying another ethernet cable as they can go bad.
I would check that the ethernet card's drivers are up to date.

It would be worth starting a Broadband Quality Monitor to get a more detailed picture on how your connection is performing.

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timo91
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Message 12 of 21
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Re: New customer - slow speed

Thanks for your help - much appreciated.

Cable is new but I need to get some more cat 6's so will order and see.

Updated NIC drivers before I tested yesterday.

I'll try the quality test link you provided.

I am assuming that there is no "stabilisation period" like there is with ADSL?

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timo91
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Message 13 of 21
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Re: New customer - slow speed

Quality Test looks good (I think - low ping anyway):

See my graph

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Forum Team (Retired) Nat_J
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Message 14 of 21
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Re: New customer - slow speed

Thanks for updating timo91,

 

Let us know if we can assist further.

 

Nat_J


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timo91
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Message 15 of 21
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Re: New customer - slow speed

Thanks Nat, appreciate the response. I don't get to test with a gig ethernet connection very often but  a few days ago I was able to and seemed to be getting 270 - 300mbps which is clearly an improvement. Why would it improve? Is it like ADSL where it takes a few days to maximise the speed?

I appreciate that I am not going to get 350Mbps all the time but I expect to get close to it most of the time. 

I will try and get some more testing sone over the next few days and post results here.

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Forum Team (Retired) Nat_J
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Message 16 of 21
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Re: New customer - slow speed

Thanks for the additional info timo91,

 

Let me know how things progress.

 

Nat_J


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timo91
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Message 17 of 21
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Re: New customer - slow speed

Had a chance to do some more speed testing and speeds are still way short of the 350Mbps we are paying for:

28/09 10.00 211 Mbps
28/09 12.30 226 Mbps
28/09 15.00 212 Mbps

29/09 06.10 183 Mbps
29/09 11.00 87 Mbps

30/09 06.15 186 Mbps

Testing with cat 6 ethernet cable into router with gigiabit NIC on laptop.

Can this be sorted out please?

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cje85
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Message 18 of 21
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Re: New customer - slow speed

Just to be sure try a few test sites like www.fast.comwww.nperf.com and www.dslreports.com/speedtest

My laptop struggles to reach full speed on www.speedtest.net, it seems to be related to the adverts as when using an adblocker it reaches full speed. I presume the numerous animated adverts are using up CPU/memory resources and preventing full speed.

 

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timo91
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Message 19 of 21
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Re: New customer - slow speed

Thanks cje85. I have been using the speedtest.net sight specifically as Virgin support say to use that one. I have tried others though, with similar results.

I would be surprised if anythng going on on your browser affects the speed test. I think the speedtest is essentially a "line" test between your device's network card and the test server, it merely reports the result in your browser. I could be wrong but that would seem the sensible way for it to work (like dropping down to MS-DOS and doing a ping or traceroute test).

Bottom line is these speeds are way short of what I am paying for (100's of Mbps short!), not just tweakable differences, or differences between test websites.

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cje85
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Message 20 of 21
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Re: New customer - slow speed

The speed test can be affected by other thing using system resources. If you monitor your CPU usage during the test it does increase so if there are animated adverts already using up CPU power it will affect the result of the tests, especially on laptops which generally have lower spec CPUs compared to desktops. That's why a simple test like www.fast.com is useful just to confirm the results. 

Here's a topic from a couple of years ago i've just found https://forums.anandtech.com/threads/how-high-does-your-cpu-go-on-speedtest-net.2301431/

Sorry to hear your results are no better, looking through this topic it seems all the usual checks have been made and your power levels are all fine, so i'm not sure what the problem could be. 

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