Hi, we're new to VirginMedia (VM) and have signed up to the Ultimate Oomph Bundle (M600) with 630Mbs broadband after VM fibre being newly installed on our street.
It worked for the 1st day, and ever since we had intermittent speeds with a max of (120Mbs). We have Hub3. We are not able to watch Virgin TV consistently on our multi rooms without it dropping out or not connecting at all, and this applies to Netflix as well. Additionally internet speeds cause issues with my Son playing games online, and also we're having issues working from home.
I have been in constant contact with VM, and have had 3 wifi boosters sent out and installed, but they make no difference. We've had engineers out, who have replaced the hub3 for another hub3, checked everything: outside box, inside wires etc and they have said we're not getting anywhere near what we should be.
I've been waiting for over an hour dialling 150 from the VM phone whilst I'm typing this and cannot get hold of anyone to sort this out. Does anyone have any ideas on how to sort this out?
Thanks
