Hi all. Looking for some assistance if possible.
So, I have been using the Super Hub3 for ages and been ok. I recently got the offer of a new Super Hub 5 so I leapt at the chance. I wish I hadn't!
Current setup is 500MB BB and Super Hub 5 WiFi (2.4 & 5Ghz) turned off and I use some BT Whole Home discs connected via ethernet which supplies my WiFi around the home. They are working great.
Issues:
1) Since the Super Hub has been turned on, it is constantly flashing the green LED on the front which indicates that it is trying to update. However it never does. The logs show these errors so the damn thing is constantly flashing green and never updates.
SW Download INIT - Via Config file 7dsfd;kfoA,.iyewrkldJKDHS
SW upgrade Failed before download -TFTP Max Retry Exceeded
2) My speed connected directly to the Super Hub 5 via ethernet maxes out at 40Mbps. Every single device connected to it (laptop, Xbox Series X and Apple TV) all only get 40Mbps.WiFi discs the same.
3) When trying to check my downstream configuration it doesn't load and gives this error:
Internal server error: Error: Unrecognised CCSP downstream modulation "OFDM" Stack: Error: Unrecognised CCSP downstream modulation "OFDM" at getDSModulationAPIValue (/www/jse/rest/v1/cablemodem/downstreamchannel.js:44) at getDownstreamChannels (/www/jse/rest/v1/cablemodem/downstreamchannel.js:114) at [anon] (/www/jse/rest/v1/cablemodem/downstream.js:44) tailcall at global (/www/common/rest/front.jse:365) preventsyield (0)
Upstream loads:
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
| 1 | 60000000 | 48 | 5120 | QAM 64 | 1 |
| 2 | 53000000 | 48 | 5120 | QAM 64 | 2 |
| 3 | 46000000 | 47.5 | 5120 | QAM 64 | 3 |
| 4 | 39000000 | 46.5 | 5120 | QAM 64 | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
| 1 | ATDMA | 0 | 0 | 0 | 0 |
| 2 | ATDMA | 0 | 0 | 0 | 0 |
| 3 | ATDMA | 0 | 0 | 0 | 0 |
| 4 | ATDMA | 0 | 0 | 0 | 0 |
4) Network log gives loads of various errors:
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Resetting the cable modem due to docsDevResetNow
Dynamic Range Window violation
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value
MDD message timeout
As I can't get my downstream levels due to the error above, I can't post anything for that. Is there someone from Virgin Tech that can assist and check my levels please? I'm guessing I either need a tech visit or a new Super Hub 5 sending? Super Hub 3 was working fine for the last year...
Any help appreciated. Many thanks!
