New 1Gb connection - 400Mb

[Speedy80]

Hi,

I have just had my broadband connected (about 5 hours ago.  I am on the 1gb tier but speeds suggested much lower.  Gigait Ethernet NIC and cable, hardwired, tried on 2 PCs. Running tests from thinkbroaband and I average 400Mb (attached). File downloads suggested similar.  

I have rebooted router a few times.

I appreciate speeds can vary but I'm averaging about 40%.  Any suggestions please ?

Router stats (not sure how to paste all stats:

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	53.020599	5120 KSym/sec	64QAM	1
2	53700000	53.520599	5120 KSym/sec	64QAM	2
3	39400000	52.770599	5120 KSym/sec	64QAM	4
4	46200000	53.020599	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	3	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	1	0

eneral Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	13662
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	13661
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[carl_pearce]

Your upstream power levels are too high, which could be the cause of your issues:

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	53.020599	5120 KSym/sec	64QAM	1
2	53700000	53.520599	5120 KSym/sec	64QAM	2
3	39400000	52.770599	5120 KSym/sec	64QAM	4
4	46200000	53.020599	5120 KSym/sec	64QAM	3

[Speedy80]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-2.000000	40.946209	QAM256	25
1	139000000	0.599998	40.366287	QAM256	1
2	147000000	-0.200001	40.946209	QAM256	2
3	155000000	-0.599998	40.946209	QAM256	3
4	163000000	-0.900002	40.366287	QAM256	4
5	171000000	-1.099998	40.366287	QAM256	5
6	179000000	-1.299999	40.366287	QAM256	6
7	187000000	-1.400002	40.366287	QAM256	7
8	195000000	-1.099998	40.366287	QAM256	8
9	203000000	-0.700001	40.366287	QAM256	9
10	211000000	-0.400002	40.366287	QAM256	10
11	219000000	-0.299999	40.946209	QAM256	11
12	227000000	-0.200001	40.946209	QAM256	12
13	235000000	-0.099998	40.946209	QAM256	13
14	243000000	-0.099998	40.366287	QAM256	14
15	251000000	-0.400002	40.366287	QAM256	15
16	259000000	-0.500000	40.946209	QAM256	16
17	267000000	-0.799999	40.366287	QAM256	17
18	275000000	-1.099998	40.366287	QAM256	18
19	283000000	-1.200001	40.366287	QAM256	19
20	291000000	-1.000000	40.946209	QAM256	20
21	299000000	-1.000000	40.366287	QAM256	21
22	307000000	-1.400002	40.366287	QAM256	22
23	315000000	-1.900002	40.366287	QAM256	23
24	323000000	-1.900002	40.366287	QAM256	24
26	339000000	-1.900002	40.946209	QAM256	26
27	347000000	-1.599998	40.366287	QAM256	27
28	355000000	-1.599998	40.946209	QAM256	28
29	363000000	-2.000000	40.366287	QAM256	29
30	371000000	-2.099998	40.946209	QAM256	30
31	379000000	-2.099998	40.366287	QAM256	31

[Speedy80]

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.946209	4	0
1	Locked	40.366287	2	0
2	Locked	40.946209	3	0
3	Locked	40.946209	7	0
4	Locked	40.366287	5	0
5	Locked	40.366287	2	0
6	Locked	40.366287	6	0
7	Locked	40.366287	5	0
8	Locked	40.366287	3	0
9	Locked	40.366287	1	0
10	Locked	40.366287	2	0
11	Locked	40.946209	1	0
12	Locked	40.946209	2	0
13	Locked	40.946209	1	0
14	Locked	40.366287	1	0
15	Locked	40.366287	2	0
16	Locked	40.946209	2	0
17	Locked	40.366287	1	0
18	Locked	40.366287	2	0
19	Locked	40.366287	3	0
20	Locked	40.946209	2	0
21	Locked	40.366287	5	0
22	Locked	40.366287	3	0
23	Locked	40.366287	4	0
24	Locked	40.366287	7	0
26	Locked	40.946209	4	0
27	Locked	40.366287	1	0
28	Locked	40.946209	2	0
29	Locked	40.366287	3	0
30	Locked	40.946209	4	0
31	Locked	40.366287	2	0

[Speedy80]

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

392

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

43

-2.4

5405664

0

[Speedy80]

Hi,

Thanks for the info.  What range should my upstream be and how do I get it fixed ?  Is that another engineers vist or can they do that behind the scenes?

Could it be something else, apart from upstream power levels (could a high level cause such a degrade in download speeds)

I posted the rest of my stats in the thread.

[carl_pearce]

---

@Speedy80 wrote:

Hi,

Thanks for the info.  What range should my upstream be and how do I get it fixed ?  Is that another engineers vist or can they do that behind the scenes?

Could it be something else, apart from upstream power levels (could a high level cause such a degrade in download speeds)

I posted the rest of my stats in the thread.

---

Downstream power levels should be between -6 and +10, with 0 being optimal.

Upstream is difficult to say, however less than 33 or over 50 is considered to be 'bad'.

Unless there is a local outage an engineer visit is required to correc the levels in the cabinet.

[Speedy80]

Thanks for that.

If its a cabinet level, does that mean any fix will affect all households on my street (who have VM BB), or is it can it be done per individual house ?

Silly question - Upstream doesn;t affect upstream only ?

Thanks

[carl_pearce]

---

@Speedy80 wrote:

Thanks for that.

If its a cabinet level, does that mean any fix will affect all households on my street (who have VM BB), or is it can it be done per individual house ?

Silly question - Upstream doesn;t affect upstream only ?

Thanks

---

Adjusting the levels would generally affect your connection only, however I believe some connections are 'spliced' from one connection at the cabinet.

Not a silly question! Upstream can affect downstream.

Are you saying that neighbours are having issues?

[Speedy80]

My neighbours do have vm, I'll ask if they have had any issues.

I called up customer service and they said that the router needs a period of 'training' before the line reaches full speed. So they suggested to wait a a couple of days and if its still an issue, they could send out an engineer. 

However I thought I read that on here, that's simply not true, there is no 'training period'