27-04-2022 13:19 - edited 27-04-2022 13:20
Please can someone consider these logs and let me know if there might be a problem with any aspect of them. It relates to my previous topic on here regarding low speeds.
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 322750000 | -5.7 | 38 | 256 qam | 24 |
2 | 138750000 | -6.7 | 30 | 256 qam | 1 |
3 | 146750000 | -6.9 | 30 | 256 qam | 2 |
4 | 154750000 | -6.7 | 29 | 256 qam | 3 |
5 | 162750000 | -7 | 32 | 256 qam | 4 |
6 | 170750000 | -5.7 | 32 | 256 qam | 5 |
7 | 178750000 | -6.5 | 33 | 256 qam | 6 |
8 | 186750000 | -7.5 | 34 | 256 qam | 7 |
9 | 194750000 | -9.4 | 29 | 256 qam | 8 |
10 | 202750000 | -13.3 | 26 | 256 qam | 9 |
11 | 210750000 | -11.2 | 29 | 256 qam | 10 |
12 | 218750000 | -9.5 | 26 | 256 qam | 11 |
13 | 234750000 | -8.7 | 35 | 256 qam | 13 |
14 | 242750000 | -8.7 | 36 | 256 qam | 14 |
15 | 250750000 | -8.2 | 37 | 256 qam | 15 |
16 | 258750000 | -7.7 | 37 | 256 qam | 16 |
17 | 266750000 | -8.2 | 37 | 256 qam | 17 |
18 | 274750000 | -8 | 37 | 256 qam | 18 |
19 | 282750000 | -7.7 | 37 | 256 qam | 19 |
20 | 290750000 | -7.2 | 37 | 256 qam | 20 |
21 | 298750000 | -7.2 | 37 | 256 qam | 21 |
22 | 306750000 | -7.2 | 38 | 256 qam | 22 |
23 | 314750000 | -6.9 | 38 | 256 qam | 23 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 38.6 | 85 | 117 |
2 | Locked | 30.3 | 157700047 | 8807646 |
3 | Locked | 30.3 | 142141065 | 7159159 |
4 | Locked | 29.4 | 156375618 | 8713961 |
5 | Locked | 32 | 156842000 | 1601007 |
6 | Locked | 33 | 58803808 | 2543 |
7 | Locked | 34.2 | 17318642 | 32536 |
8 | Locked | 35 | 1300247 | 608 |
9 | Locked | 29.7 | 81258300 | 3416831 |
10 | Locked | 26.7 | 134402868 | 21727059 |
11 | Locked | 29.2 | 90728460 | 7450519 |
12 | NotLocked | 26.3 | 30639487 | 39635788 |
13 | Locked | 35.4 | 5150107 | 79617 |
14 | Locked | 36.3 | 5669597 | 1180483 |
15 | Locked | 37.3 | 1972371 | 305 |
16 | Locked | 37.6 | 1604938 | 182 |
17 | Locked | 37.6 | 1738335 | 172 |
18 | Locked | 37.6 | 468 | 159 |
19 | Locked | 37.3 | 109 | 153 |
20 | Locked | 37.6 | 109 | 176 |
21 | Locked | 37.6 | 150 | 255 |
22 | Locked | 38.6 | 127 | 248 |
23 | Locked | 38.6 | 92 | 170 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 53700000 | 57 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
on 27-04-2022 13:19
Network Log
Time | Priority | Description |
27/04/2022 11:39:7 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:39:6 | Warning! | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:55 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:55 | Warning! | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:53 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:52 | notice | LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:49 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:48 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:40 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:40 | Warning! | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:22 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:20 | Warning! | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:19 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:18 | Warning! | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:4 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:38:4 | Warning! | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:37:28 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:37:28 | Warning! | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:37:0 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/04/2022 11:36:59 | Warning! | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
on 28-04-2022 14:54
I would really appreciate a response.
on 30-04-2022 14:34
Engineer came out today and although downstream power levels changed, upstream has not. Any advice is welcome - thanks!
on 30-04-2022 15:19
on 02-05-2022 15:54
Hi @barcode00 thanks for getting back to us.
I am sorry your issues have not improved since the technician visit. I would love to help you resolve this. I am going to send you a private message to confirm your details. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
on 03-05-2022 15:45
Hi @barcode00 thanks for getting back to me privately.
This is just a quick note to ask if you're happy with the response and efforts of our forum team? Remember, if you ever need assistance in the future, our fantastic community members and our forum team are always willing to lend a hand.
Regards
Lee