on 10-06-2022 10:45
Really slow broadband all week. we are on the 1Gb service but the fastest I've seen is 80Mb upload and 40Mb download. Speedtest is being done wirelessly but i wouldn't expect that much of a speed hit. I can normally hit 500-600Mb download speed. The automated phone service status says there are continued issues that are being worked on but the problem is "very complicated". I've not seen anything posted about network issues, anyone any idea when this will be resolved ?
on 10-06-2022 11:04
And if I do the online service status, I get
"Looks like there are issues in your postcode affecting your services. There's a broadband issue in your area and our engineers are on the case to fix things. Check back here at any time for updates"
No indication of a fix time
on 10-06-2022 14:49
on 10-06-2022 14:56
that's the number I've been checking the status on. Still the same message, known issues.. engineers working...very complex...no fix date..etc
be nice if someone from VM could give an update
on 10-06-2022 15:20
That is the update you get when you use the automated line. It's not great, but VM most likely don't know how long an ongoing fault will take to resolve.
You should get automatic compensation for total loss of service, but not poor service.
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on 10-06-2022 15:41
If the damage is like this recent one, you will understand why they cannot be more accurate 😎
on 10-06-2022 15:46
Ha, that’s hilarious and scary in the same measure given we are about to start piling works on one of our sites…..!
on 10-06-2022 20:18
on 10-06-2022 20:46
Do you know where that was ?
on 10-06-2022 21:00