Network Issues ?

[ten-tenths]

Really slow broadband all week. we are on the 1Gb service but the fastest I've seen is 80Mb upload and 40Mb download. Speedtest is being done wirelessly but i wouldn't expect that much of a speed hit. I can normally hit 500-600Mb download speed. The automated phone service status says there are continued issues that are being worked on but the problem is "very complicated". I've not seen anything posted about network issues, anyone any idea when this will be resolved ?

Thanks

Jon

[ten-tenths]

And if I do the online service status, I get

"Looks like there are issues in your postcode affecting your services. There's a broadband issue in your area and our engineers are on the case to fix things. Check back here at any time for updates"

No indication of a fix time

[jbrennand]

Fix times are at best just estimates. Most up to date info is on 0800 561 0061 - and that's all you can check - unless a VM person responds here.

[ten-tenths]

that's the number I've been checking the status on. Still the same message, known issues.. engineers working...very complex...no fix date..etc

be nice if someone from VM could give an update

[Adduxi]

That is the update you get when you use the automated line.  It's not great, but VM most likely don't know how long an ongoing fault will take to resolve.

You should get automatic compensation for total loss of service, but not poor service.

[jbrennand]

If the damage is like this recent one, you will understand why they cannot be more accurate 😎

[ten-tenths]

Ha, that’s hilarious and scary in the same measure given we are about to start piling works on one of our sites…..!

[Roger_Gooner]

Here's an example two days ago, it took 20 Openreach engineers working throughout the night to repair the main NHS circuit and more work is needed over the weekend and next week to fully repair this.

[ten-tenths]

Do you know where that was ?

[Anonymous]

https://www.itv.com/news/meridian/2022-06-09/around-4000-homes-without-internet-after-builders-cut-t...