on 01-09-2021 21:08
Since today, my net has become unstable and slow. It's a form of income for me and I need it to be stable. My download seems to be fine, but my upload speed just tanks often. The network tester claimed no faults and turning the router off (waiting a minute) then turning it back on again did nothing.
A few weeks ago, something similar kept happening after there was an outage in my area. I was on the phone with a Technician who did something to my local network that made it work again, until today.
Please help.
Answered! Go to Answer
on 04-09-2021 13:41
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 459000000 | 3.2 | 40 | 256 qam | 27 |
2 | 187000000 | 0.9 | 38 | 256 qam | 7 |
3 | 195000000 | 0.9 | 40 | 256 qam | 8 |
4 | 203000000 | 0.7 | 38 | 256 qam | 9 |
5 | 211000000 | 0 | 38 | 256 qam | 10 |
6 | 219000000 | -0.2 | 38 | 256 qam | 11 |
7 | 227000000 | 0.2 | 38 | 256 qam | 12 |
8 | 235000000 | 0.5 | 40 | 256 qam | 13 |
9 | 243000000 | 0.7 | 38 | 256 qam | 14 |
10 | 251000000 | 1 | 38 | 256 qam | 15 |
11 | 259000000 | 1 | 38 | 256 qam | 16 |
12 | 267000000 | 1.5 | 40 | 256 qam | 17 |
13 | 275000000 | 1.5 | 38 | 256 qam | 18 |
14 | 283000000 | 1.9 | 38 | 256 qam | 19 |
15 | 291000000 | 2 | 38 | 256 qam | 20 |
16 | 299000000 | 2.7 | 38 | 256 qam | 21 |
17 | 307000000 | 2.7 | 38 | 256 qam | 22 |
18 | 315000000 | 3.2 | 40 | 256 qam | 23 |
19 | 323000000 | 3.4 | 40 | 256 qam | 24 |
20 | 443000000 | 2.7 | 40 | 256 qam | 25 |
21 | 451000000 | 3 | 40 | 256 qam | 26 |
22 | 467000000 | 2.5 | 40 | 256 qam | 28 |
23 | 475000000 | 2.9 | 40 | 256 qam | 29 |
24 | 483000000 | 2.9 | 40 | 256 qam | 30 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 0 | 0 |
2 | Locked | 38.6 | 4 | 0 |
3 | Locked | 40.3 | 6 | 0 |
4 | Locked | 38.9 | 7 | 0 |
5 | Locked | 38.9 | 4 | 0 |
6 | Locked | 38.9 | 7 | 0 |
7 | Locked | 38.9 | 6 | 0 |
8 | Locked | 40.3 | 7 | 0 |
9 | Locked | 38.9 | 5 | 0 |
10 | Locked | 38.9 | 0 | 0 |
11 | Locked | 38.9 | 0 | 0 |
12 | Locked | 40.3 | 5 | 0 |
13 | Locked | 38.9 | 4 | 0 |
14 | Locked | 38.6 | 5 | 0 |
15 | Locked | 38.9 | 5 | 0 |
16 | Locked | 38.9 | 5 | 0 |
17 | Locked | 38.9 | 0 | 0 |
18 | Locked | 40.3 | 4 | 0 |
19 | Locked | 40.3 | 0 | 0 |
20 | Locked | 40.3 | 6 | 0 |
21 | Locked | 40.3 | 5 | 0 |
22 | Locked | 40.3 | 0 | 0 |
23 | Locked | 40.3 | 4 | 0 |
24 | Locked | 40.9 | 0 | 0 |
on 04-09-2021 13:42
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 40.3 | 5120 | 64 qam | 1 |
2 | 39400000 | 40.3 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 2 | 3 |
on 04-09-2021 13:42
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | UBsgvca69834ncxv9873254k; |
Primary Downstream Service Flow
SFID | 1242 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 1241 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 04-09-2021 13:43
Network Log
Time Priority Description
04/09/2021 12:37:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:37:2 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:36:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:36:42 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:36:40 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:35:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:35:42 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:35:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:35:22 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:34:17 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:34:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:34:7 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:33:49 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:33:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:33:47 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:33:33 | notice | Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:33:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:33:27 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:33:19 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 12:32:49 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04-09-2021 16:45 - edited 04-09-2021 16:46
You seem to be missing some upstream channels....can you reboot the hub leave it off for 2mins
Your hub might be faulty
on 04-09-2021 16:49
Will do. Other folks have been getting problems around here too.
Its meant I've lost out on a £40 job today, which I'm mad about.
on 04-09-2021 16:57
on 04-09-2021 17:02
It's hard to say. I don't see a pattern really.
I had a week of OK net. Then it goes wild.
This has been the third instance of this happening in the span of a couple months, and it will do it for a couple days.
First instance: Phoned VM. Tech did something and my net was fine.
Second instance: I let it ride and it sorted itself out.
And this is the third.
on 04-09-2021 17:12
on 04-09-2021 17:58
1 | 46200000 | 40.3 | 5120 | 32 qam | 1 |
2 | 39400000 | 40.3 | 5120 | 32 qam | 2 |
3 | 32600000 | 40.3 | 5120 | 32 qam | 3 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |