@MoistOwlette The auto compensation scheme is poor for speed and non-existent for intermittent connection faults, and operates under various very specific conditions that probably mean you'll get nothing. If you do want to demand compensation you can try a formal complaint, but unless the fix is unreasonably delayed or the problems are long running or repeated there's unlikely to be a valid claim, and even escalating to arbitration wouldn't change that. In your shoes I'd not be happy, but wouldn't waste my time complaining (well, yet). Also, any compensation will not be related to your losses - the contract specifically rules those out, as does a VM business contract.
If you absolutely need continuity of connection, the only way is to have both VM and Openreach connections and use a "failover" router. A backup 35 Mbps Openreach connection is around £35 a month, so a roughly a quid a day, a failover router starts from about fifty quid. For a few people who are absolutely reliant upon continuous internet connection to earn a living, that probably makes compelling sense, for most people it won't.
