on 01-09-2021 21:08
Since today, my net has become unstable and slow. It's a form of income for me and I need it to be stable. My download seems to be fine, but my upload speed just tanks often. The network tester claimed no faults and turning the router off (waiting a minute) then turning it back on again did nothing.
A few weeks ago, something similar kept happening after there was an outage in my area. I was on the phone with a Technician who did something to my local network that made it work again, until today.
Please help.
Answered! Go to Answer
on 04-09-2021 18:11
on 01-09-2021 21:22
Hi, sorry to hear your having issues with your speeds.
Please feel free to private message me and I'll be able to assist you further.
Thanks Joe.
on 02-09-2021 08:42
@MoistOwlette I've removed your last post, you really, really don't want your personal account number plastered all over the place for everyone to see.
@JOE-C it is best if you post in the thread to say that you are going to start a personal message session with the user concerned, and they should answer that with the details required.
on 04-09-2021 09:46
Hi there @MoistOwlette
Thank you so much for your post and I'm so sorry to hear you are facing these issues.
Can I ask if you were able to speak with @JOE-C at all?
Thank you.
on 04-09-2021 12:01
It's gone down again. I have an important meeting today. I need it fixed immediately.
on 04-09-2021 12:43
Guys. If you can't keep my net stable like its been for years, I'm going to have to go elsewhere for my Internet.
This is ridiculous. Steady increases in price every year which I was prepared to pay due to having little to no problems and now this. It's not good enough.
on 04-09-2021 13:05
on 04-09-2021 13:23
Not sure how to do the hub status and logs, I saw no "router status" before the login.
I Will post the Monitor though, I've had it running a while since last time.
on 04-09-2021 13:27
https://www.thinkbroadband.com/broadband/monitoring/quality/share/3e86439b27d3747b26579d74e3cb5d80df932c3d
on 04-09-2021 13:40
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 459000000 | Locked |
Ranged Upstream Channel (Hz) | 46200000 | Locked |
Provisioning State | Online |