on 28-06-2022 15:24
Hi, for the last week my download speed has been lowered significantly, usually I am getting around 350Mbps, which is what I pay for but for the last week my download speed has basically been capped at 75Mbps. Whenever I do a speed test it caps at around 75Mbps whether I am sat upstairs or sat right in front of the router itself. I have tried playing about with the router, disconnecting different devices, factory resetting the router etc, nothing helps.
I just spoke to Virgin support themselves and they were as useful as one would expect, I explained to them that the issue has been happening for almost a week now and they kept saying that this issue will only last for 24 hours despite me telling them over and over that this issue has been present for longer than 24 hours, no matter who much I explained to them, they could grasp that the issue has been happening for almost a week now.
This issue is starting to bother me now, I paying for 350Mbps but getting 75Mbps instead, great deal.
on 28-06-2022 15:29
on 28-06-2022 15:31
It's happening with both WiFi and ethernet. Never had this issue before.
Upload speeds are fine, they haven't changed.
on 28-06-2022 15:40
Hi @Yuioi
As John said, try using a different ethernet cable. Also on your computer double check the network card settingss haven't changed to 100.
on 28-06-2022 15:43
I don't have a computer.
And again, this issue was never present a week ago, I haven't changed anything. I was getting 350Mbps over WiFi and ethernet last week and now I am not.
on 28-06-2022 15:45
on 28-06-2022 16:01
@Yuioi wrote:I don't have a computer.
And again, this issue was never present a week ago, I haven't changed anything. I was getting 350Mbps over WiFi and ethernet last week and now I am not.
What device are you connecting on ethernet? Can you use it to check its ethernet link speed to the Hub?
on 28-06-2022 16:03
Xbox and PS5, both of which were getting high speeds until a few days ago.
on 28-06-2022 16:09
Check if there is a local issue by calling 0800 561 0061
on 28-06-2022 16:12
I just checked, there aren't any issues in my area.