Paying for a premium service and getting....slower than previous provider at double the cost. FAR from happy. Webchat constantly unavailable. Sort out the 'guaranteed' 88mpbs min speed and customer service availability. First time user of Virgin Media and am not impressed. Much buffering. All infrastructure at and into the property checked as present, correct in sound working order..
So, what pakage are you on? What hub model hub have you got? Speeds are guaranteed over ethernet cable not wifi - are you testing by cable ? What devices are you testing on ?
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.