My Hub3/100mb tariff connection issues

[LaggyFatSLim]

Any fix?

[legacy1]

---

@LaggyFatSLim wrote:

Correction: IP removed from BQM graph/10th into 11th-3-2023

---

Could be better could be much worse 

[LaggyFatSLim]

Sunday/12th into 13-3-2023 - BQM live link (Deleted 5pm/13-3-2023)

Would a 'SNR upload' issue cause this?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2fc75d8891f300e9cd1d644da413d86881...

 

[jpeg1]

That is one possibility. That baseline latency is worse than the first BQM you posted. 

[Kain_W]

Thanks for the update LaggyFatSLim,

Currently I can't see any area fault raised, can I ask with the prior appointment what work was carried out?

Regards,

[LaggyFatSLim]

3db Attenuator fitted/Hub3 status/stats checked/Wiring checked. Technician said "Its area fault, i need to contact network team".

Technicians work has not fixed the problem.

?

[jpeg1]

Well that was honest. He knows what the real problem is, and he probably knows that nothing is going to be done about it. 

[LaggyFatSLim]

Technician also said "My problem cannot be fixed".

I'm looking into BT...

[jpeg1]

You and a few others... 

[Lee_R]

Hi @LaggyFatSLim thanks for getting back to us.

Sorry to hear that an engineer has been unable to resolve your connection issues. And sorry to hear that it has led to you wishing to end your services with ourselves. I would like to take a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R