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bowser
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Modem mode / hub4 and USG Pro 4...slow speeds

About half of what I'm paying for (1gig). No ids/ips turned on, no qos. Measuring from the Pro 4 directly shows 500/50. Support have no idea, just go through the script. 

Can someone please either turn up the speed (Pro 4 can handle gig connections) and/or reduce my bill to the 500/50 service I had before... 

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jb66
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Re: Modem mode / hub4 and USG Pro 4...slow speeds

Can you test directly to the hub to rule out your pro 4 being the issue

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carl_pearce
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Re: Modem mode / hub4 and USG Pro 4...slow speeds


@bowser wrote:

About half of what I'm paying for (1gig). No ids/ips turned on, no qos. Measuring from the Pro 4 directly shows 500/50. Support have no idea, just go through the script. 

Can someone please either turn up the speed (Pro 4 can handle gig connections) and/or reduce my bill to the 500/50 service I had before... 


You mean 500/36.

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bowser
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Re: Modem mode / hub4 and USG Pro 4...slow speeds

Aye, cheers.
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bowser
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Re: Modem mode / hub4 and USG Pro 4...slow speeds

It seems like I'll have to try this, will report back thanks.

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bowser
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Re: Modem mode / hub4 and USG Pro 4...slow speeds

My PLC Power (dBmV) reports a -ve number, just looking into the hub config - that sound right?
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bowser
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Re: Modem mode / hub4 and USG Pro 4...slow speeds

bowser_0-1641590462163.png

And no upstream 3.1? Is that supposed to be the case?

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carl_pearce
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Re: Modem mode / hub4 and USG Pro 4...slow speeds


@bowser wrote:

bowser_0-1641590462163.png

And no upstream 3.1? Is that supposed to be the case?


You don't get 3.1 upstream. Your image shows the correct number of channels.

Power levels on downstream should be between -6 and +10, 0 being optimal.

Power levels on upstream should be around 32 to 48ish.

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bowser
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Re: Modem mode / hub4 and USG Pro 4...slow speeds

Thanks, thats helpful.
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carl_pearce
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Re: Modem mode / hub4 and USG Pro 4...slow speeds


@bowser wrote:
Thanks, thats helpful.

QAM on downstream should be 256 for 3.0 channels, 2048 or 4096 for 3.1 channel depending on noise levels.

QAM on upstream should be 64.

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