on 04-03-2022 22:26
Have had many years of uninterrupted service on the M100 package, recently re-contracted to broadband recently, however it may be a coincidence but I'm getting about 90 downstream instead of the usual 106 etc.
My equipment hasn't changed, the VM hub 3.0 is in modem only mode as ever and using a wired connection using the closest servers on speedtest and also ones further away just incase there was a problem. I have tried testing at different times of the day but its coming out at 90 odd instead of what is being paid for which is 100 downstream.
Do the levels look ok?
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 323000000 | 1.7 | 38 | 256 qam | 24 |
2 | 203000000 | 0.5 | 37 | 256 qam | 9 |
3 | 211000000 | 0.4 | 37 | 256 qam | 10 |
4 | 219000000 | 0.5 | 37 | 256 qam | 11 |
5 | 227000000 | 0.4 | 37 | 256 qam | 12 |
6 | 235000000 | 0.5 | 38 | 256 qam | 13 |
7 | 243000000 | 0.5 | 38 | 256 qam | 14 |
8 | 251000000 | 0.5 | 38 | 256 qam | 15 |
9 | 259000000 | 0.7 | 38 | 256 qam | 16 |
10 | 267000000 | 0.9 | 38 | 256 qam | 17 |
11 | 275000000 | 0.7 | 38 | 256 qam | 18 |
12 | 283000000 | 1.2 | 38 | 256 qam | 19 |
13 | 291000000 | 1.2 | 38 | 256 qam | 20 |
14 | 299000000 | 1.7 | 38 | 256 qam | 21 |
15 | 307000000 | 1.9 | 38 | 256 qam | 22 |
16 | 315000000 | 1.5 | 38 | 256 qam | 23 |
17 | 331000000 | 1.5 | 38 | 256 qam | 25 |
18 | 339000000 | 1.7 | 38 | 256 qam | 26 |
19 | 347000000 | 2 | 38 | 256 qam | 27 |
20 | 355000000 | 1.9 | 38 | 256 qam | 28 |
21 | 363000000 | 2.2 | 38 | 256 qam | 29 |
22 | 371000000 | 2.4 | 38 | 256 qam | 30 |
23 | 379000000 | 2.2 | 38 | 256 qam | 31 |
24 | 387000000 | 2.4 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 21 | 0 |
2 | Locked | 37.6 | 15 | 0 |
3 | Locked | 37.6 | 11 | 0 |
4 | Locked | 37.6 | 9 | 0 |
5 | Locked | 37.6 | 10 | 0 |
6 | Locked | 38.6 | 23 | 0 |
7 | Locked | 38.6 | 8 | 0 |
8 | Locked | 38.6 | 48 | 0 |
9 | Locked | 38.6 | 11 | 0 |
10 | Locked | 38.6 | 16 | 0 |
11 | Locked | 38.9 | 32 | 0 |
12 | Locked | 38.6 | 32 | 0 |
13 | Locked | 38.9 | 36 | 0 |
14 | Locked | 38.9 | 17 | 0 |
15 | Locked | 38.9 | 9 | 0 |
16 | Locked | 38.9 | 32 | 0 |
17 | Locked | 38.6 | 25 | 0 |
18 | Locked | 38.6 | 8 | 0 |
19 | Locked | 38.9 | 8 | 0 |
20 | Locked | 38.6 | 18 | 0 |
21 | Locked | 38.9 | 22 | 0 |
22 | Locked | 38.9 | 23 | 0 |
23 | Locked | 38.6 | 19 | 0 |
24 | Locked | 38.9 | 7 | 0 |
04-03-2022 22:55 - edited 04-03-2022 22:57
Could you try a different ethernet cable between the HUB and device you are using?
It sounds like the link speed may have dropped from 1Gbps to 100Mbps (Max of 95Mbps including overheads).
Downstream levels look ok, however it is worth posting upstream data.
on 04-03-2022 23:01
on 07-03-2022 10:05
on 07-03-2022 10:06
on 07-03-2022 10:22
Hi me_plus_one,
Thank you for reaching out to us in our community and welcome back, sorry to hear you have recently noticed a 10% drop in your speed compared to what you have been receiving, it is frustrating after having no issues previously, I have been able to locate you and had a look our end and cannot see any issues at all, have you been able to try a different Ethernet cable and maybe try a different port on our Router, if this doesn't help try doing a pin reset on the Hub to rule out a software issue, push a pin/ paper clip in the reset hole at the back of the Router, push and hold in for a timed 1 Minute, do not reboot during or after, allow 15 Minutes to settle, once done put it back into Modem mode and reconnect your Router.
Regards
Paul.