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Tomrich84
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Mbps jump 1-200

Hi,

I have been a very happy customer with no problems for around 3 years but the last 48 hours have been terrible, my 200mbps jumps from around 196mbps down to 1 mbps in a second and is constantly doing so. Its strange as it started happening around the same time i upgraded from 150-200mbps. I have tried everything that is suggested (i.e resetting hub / using Ethernet cable ect) and still having the same problem. Any suggestion guys please? Oh i have a super hub 2ac if that helps at all.

 
 
 
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Re: Mbps jump 1-200

Sorry to hear about the connection trouble experienced Tomrich84,

 

I've located your details and I can see that an engineer visit has since been arranged.

 

*Remember that someone of the age of 18+ would need to be in attendance for the full duration of the visit.

 

Let me know if I can help with anything further in the meantime,

 

Nat_J


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Tomrich84
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Re: Mbps jump 1-200

Hello Nat,I had an engineer come out yesterday morning and i am still having speed issues.. My speed continues to fluctuate from 2 mbps up to 200 mbps. To have an engineer come out and still continue to have problems is extremely disappointing.

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Re: Mbps jump 1-200

I'm sorry to hear this Tomrich84,

 

I've responded to your separate thread regarding this.

 

Nat_J


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