Menu
Reply
HellionLemon
  • 14
  • 0
  • 0
On our wavelength
576 Views
Message 1 of 20
Flag for a moderator

Massive issues with upload speed

Ive been having issues with my upload speed for days now, ive rand tried to use their twiter and their website and keep getting sent around picadily circus with no help whatsoever. We are on the 100MB package Usually having around 10MB upload speed but as you are about to see it has been barely useable to the point i cant even upload 300kps pictures.there are no faults in the area yet its still like this. they told me to do a bqm and then sent me here

BQM:https://www.thinkbroadband.com/broadband/monitoring/quality/share/84b1cd7c0f9596b8e09cbcbddee34daf1b... 

ill copypaste the steps ive taken to try fixing it myself here: i have tried restarting the router, seperating the 2 and 5g connections aswell as resetting them into 1 connection, chaged the channels the connections are on, looking through the routers network log there are a lot of warning and critical errors

 

EqlcA4cXIAEEYBj.jpgEqlcD-pXIAEBqy0.pngEqlbwWFXUAEJ7_A.jpg

0 Kudos
Reply
HellionLemon
  • 14
  • 0
  • 0
On our wavelength
570 Views
Message 2 of 20
Flag for a moderator

Re: Massive issues with upload speed

I have noticed over the past two days around this time it works properly for about half an hour and then will just die back to the speeds above
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
563 Views
Message 3 of 20
Flag for a moderator

Re: Massive issues with upload speed

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
560 Views
Message 4 of 20
Flag for a moderator

Re: Massive issues with upload speed

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
HellionLemon
  • 14
  • 0
  • 0
On our wavelength
554 Views
Message 5 of 20
Flag for a moderator

Re: Massive issues with upload speed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1267000000-0.938256 qam17
21390000000.238256 qam1
3147000000038256 qam2
4155000000038256 qam3
5163000000-0.440256 qam4
6171000000-0.538256 qam5
7179000000-0.738256 qam6
8187000000-0.738256 qam7
9195000000-138256 qam8
10203000000-1.238256 qam9
11211000000-1.438256 qam10
12219000000-1.738256 qam11
13227000000-1.738256 qam12
14235000000-1.738256 qam13
15243000000-238256 qam14
16251000000-2.538256 qam15
17259000000-1.738256 qam16
18275000000-1.238256 qam18
19283000000-1.238256 qam19
20291000000-1.237256 qam20
21299000000-1.237256 qam21
22307000000-1.238256 qam22
23315000000-138256 qam23
24323000000-1.237256 qam24
Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.638130
2Locked38.653510
3Locked38.931550
4Locked38.913060
5Locked40.310890
6Locked38.615390
7Locked38.923670
8Locked38.632040
9Locked38.935270
10Locked38.640330
11Locked38.632470
12Locked38.926390
13Locked38.928680
14Locked38.928610
15Locked38.630900
16Locked38.633540
17Locked38.638830
18Locked38.946810
19Locked38.646230
20Locked37.664910
21Locked37.365340
22Locked38.659260
23Locked38.664020
24Locked37.681220
 
0 Kudos
Reply
HellionLemon
  • 14
  • 0
  • 0
On our wavelength
552 Views
Message 6 of 20
Flag for a moderator

Re: Massive issues with upload speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030041543512064 qam5
25370027842.3512064 qam6
34620010341.5512064 qam7
43940010841512064 qam8
Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
 
0 Kudos
Reply
HellionLemon
  • 14
  • 0
  • 0
On our wavelength
550 Views
Message 7 of 20
Flag for a moderator

Re: Massive issues with upload speed

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt057-b.cm
Primary Downstream Service Flow
SFID1671778
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0
Primary Upstream Service Flow
SFID1671777
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
 
0 Kudos
Reply
HellionLemon
  • 14
  • 0
  • 0
On our wavelength
549 Views
Message 8 of 20
Flag for a moderator

Re: Massive issues with upload speed

Network Log

Time Priority Description
31/12/2020 14:30:18criticalNo Ranging Response received - T3 time-out;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 14:03:57noticeLAN login Success;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 03:26:34criticalNo Ranging Response received - T3 time-out;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 14:58:9noticeLAN login Success;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:18:27criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:04:49criticalNo Ranging Response received - T3 time-out;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 12:04:47Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:59:41criticalNo Ranging Response received - T3 time-out;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:58:9criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:53:45criticalNo Ranging Response received - T3 time-out;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:53:29criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:53:29criticalRanging Request Retries exhausted;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:53:29criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:53:29criticalRanging Request Retries exhausted;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:52:45criticalNo Ranging Response received - T3 time-out;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:52:33criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:52:33criticalRanging Request Retries exhausted;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:47:13criticalNo Ranging Response received - T3 time-out;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:47:3criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 11:47:3criticalRanging Request Retries exhausted;CM-MAC=****************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
gitty
  • 124
  • 2
  • 32
Up to speed
539 Views
Message 9 of 20
Flag for a moderator

Re: Massive issues with upload speed

The log does indicate issues with your upstream. Are the upstream stats from when it is working? Try looking at them when the problem is there and see if the QAM level decreases along with it.
0 Kudos
Reply
HellionLemon
  • 14
  • 0
  • 0
On our wavelength
515 Views
Message 10 of 20
Flag for a moderator

Re: Massive issues with upload speed

it hit 2pm and for the 5th day in a row its dropped below 1mb upload. it seems to be always around this time and will carry on being bad for the rest of the day. that was from thismorning ill post the upstream from now where it is below 1mb 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030037543.2512016 qam5
25370033242.5512016 qam6
34620013341.5512016 qam7
43940039541512016 qam8



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply