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Massive drop in speed, 1000Mbps to not ~70

couchmanl
Joining in

As title states I have the Volt 1Gig package, used to get speeds of 950Mbps+ download, now am getting 70 if lucky.

The view your package page says "1130Mb Average speed"

The online help area is useless, the help walkthrough says my wired PC has a Wi-Fi issue (actually says every device on network does), but my PC doesn't even have a Wi-Fi card and is connected with CAT8 cables......

Trying to get the online chat here https://www.virginmedia.com/support/help/check-services/diagnostics/device-list-issues/contact-us, but nothing seems to happen

All help/contact us links just seem to go round in a circle.

1 REPLY 1

carl_pearce
Community elder

If you reboot the HUB does the speed return for a while?

Could be related to:

https://community.virginmedia.com/t5/Speed/Hub4-sudden-drop-from-1-1Gb-to-94Mb-in-download/td-p/4961...