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Lightdark99
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MDD Timeouts/Extreme Slow Speeds

Hello, in last week I am having numerous  MDD Timeouts and extremely low speed, I am on 200 package and I am getting like 0.5, even google loads up slowly...

Timeouts, like every 5 seconds, until Internet goes down, and then after 10 minutes, it starts again, its getting unusable.

Any help please?Thanks Robert

 

30/03/201717:17:50 GMT84020200Lost MDD Timeout
30/03/201717:17:50 GMT84020200Lost MDD Timeout
30/03/201717:17:36 GMT84020200Lost MDD Timeout
30/03/201717:17:32 GMT84020200Lost MDD Timeout
30/03/201717:17:10 GMT84020200Lost MDD Timeout
30/03/201717:17:10 GMT84020200Lost MDD Timeout
30/03/201717:17:08 GMT84020200Lost MDD Timeout
30/03/201717:16:50 GMT84020200Lost MDD Timeout
30/03/201717:16:44 GMT84020200Lost MDD Timeout
30/03/201717:16:24 GMT84020200Lost MDD Timeout
30/03/201717:16:06 GMT84020200Lost MDD Timeout
30/03/201717:15:46 GMT84020200Lost MDD Timeout
30/03/201717:15:44 GMT84020200Lost MDD Timeout
30/03/201717:15:24 GMT84020200Lost MDD Timeout
30/03/201717:15:22 GMT84020200Lost MDD Timeout
30/03/201717:15:18 GMT84020200Lost MDD Timeout
30/03/201717:15:02 GMT84020200Lost MDD Timeout
30/03/201717:15:00 GMT84020200Lost MDD Timeout
30/03/201717:14:46 GMT84020200Lost MDD Timeout
30/03/201717:14:42 GMT84020200Lost MDD Timeout

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)266750000274750000282750000290750000298750000306750000314750000322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID910111213141516
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-11.18-11.53-11.87-11.76-11.95-11.97-12.09-12.07
RxMER (dB)33.3833.1631.3431.5430.0029.8131.6232.15
Pre RS Errors442454263811500975282543051877825119424405154694701184659
Post RS Errors30131797245497541859100179241724415341

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID50N/AN/A52
Frequency (Hz)46200000N/AN/A32600000
Ranging StatusSuccessOtherOtherSuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size2N/AN/A2
Power Level (dBmV)51.50N/AN/A50.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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Forum Team
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Re: MDD Timeouts/Extreme Slow Speeds

Hello Lightdark99,

Thanks for getting in touch Smiley Happy

Sorry to hear about the connection problems you're having right now. I can see what you mean. When I've tested your Superhub today I can see that all of your downstream power levels are out of range.

Let's get an engineer out to investigate this. Please check your inbox (purple envelope, top right) for appointment info.

Speak soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Re: MDD Timeouts/Extreme Slow Speeds

Hey there Lightdark99,

Hope you're well Smiley Happy

I just wanted to pop by and see how you're getting on following the engineer visit?

Can I help with anything else?

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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