on 07-12-2021 03:09
My M500 service has apparently been upgraded FOC to M600 though I see no change in the upload/download speeds. The download speed max continues to be around 530 mbps which I was happy with as a M500 service
The router config file is cmreg-vmdg505-bbt078+voc-b.cm which I think is unchanged from when the service was designated as M500
Is this the correct config file for the M600 service?
on 07-12-2021 08:07
Sometimes takes a few days to come through, and would show up as a change in the hub's status data. At the hub's log in page, don't log in but click on "Check router status". Look at Configuration, then scroll down to Primary Downstream Service Flow, and the value for Max Traffic Rate. That'll show your hub's maximum speed setting in bits per second, and would be something around 652000000 if you've been upgraded.
How are you measuring speed? If on wifi then (a) may be device limited, and (b) might need to change the hub's advanced settings for the 5 GHz band "channel width" to 20/40/80.
on 09-12-2021 13:37
Hi there @billc47
Thanks so much for your post and welcome back to the Community Forums!
I'm so sorry to hear that your speeds aren't showing a change since the upgrade!
Can I ask how things are looking since your last post?
Thank you.
on 10-12-2021 14:27
Appears that the router is indeed configured for M600
SFID | 109952 |
Max Traffic Rate | 690000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 109951 |
Max Traffic Rate | 44000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
I have just checked with a wired connection achieving 652Mbps download, 42.1Mbps upload.
All good.
on 12-12-2021 14:44
Hi @billc47,
Thank you for coming back to us. I'm sorry to hear that you're experiencing some ongoing issues with our broadband service.
I was able to locate your account and run some basic checks. I cannot see any issues on your upstream or downstream power levels at the moment.
Glad to see that you're receiving good speeds at the moment! Please let us know if there's anything else we can do to help.
Thank you.