M600 Slow Upload Speed

[ps1234]

Hi, I am connected to my router with a CAT 6 cable and am having real troubles doing video calls, download speeds vary but rarely go below 100M, upload speeds are constant around 2M peaking at 8 to 10M if I am lucky. As you can see below, the latency spikes and then I am unable to heard and everyone sounds like a darlek. I have unplugged all connections from the router and plugged in 2 different laptops separately, 1 in safe mode, the speed never goes up. What can be causing this please?

This is my configuration:

and my upstream

and status:

Here is the log:

[ps1234]

Here is my thinkbroadband monitor

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7d1e9193ad37907038e0f832339f48de3e...

[ps1234]

Another speed test

https://www.thinkbroadband.com/speedtest/1641827298388966555

[ps1234]

A Ping Test from the router

[ps1234]

I am guessing this is not the place to get a reply

[John_GS]

Hi ps1234,

Thanks for posting and welcome to the community. Sorry to hear of the low upload speed. You are affected by an SNR (signal to noise ratio) issue. The fault reference is F009570634. The estimated fix date for this is the 19th January. Please monitor the connection and speeds after this time and let us know if you need further assistance.

Best,

[Travis_M]

Hi @ps1234

How are you getting on with your connection today?

Regards

[ps1234]

Hi,

It does seem marginally better, I have been one a google meet and zoom call and I did not experience any drop outs. The speed does vary, this is an Iperf test to a server in AWS where a colleague gets a constant 20Mbits/Sec

iperf3 -O 3 -t 30 -c REDACTED -p 5051
Connecting to host REDACTED, port 5051
[ 4] local 192.168.86.70 port 31441 connected to 54.74.148.67 port 5051
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 640 KBytes 5.24 Mbits/sec (omitted)
[ 4] 1.00-2.00 sec 768 KBytes 6.29 Mbits/sec (omitted)
[ 4] 1.00-1.00 sec 640 KBytes 2.62 Mbits/sec
[ 4] 1.00-2.00 sec 640 KBytes 5.24 Mbits/sec
[ 4] 2.00-3.00 sec 768 KBytes 6.29 Mbits/sec
[ 4] 3.00-4.00 sec 768 KBytes 6.30 Mbits/sec
[ 4] 4.00-5.00 sec 384 KBytes 3.15 Mbits/sec
[ 4] 5.00-6.00 sec 512 KBytes 4.19 Mbits/sec
[ 4] 6.00-7.00 sec 512 KBytes 4.19 Mbits/sec
[ 4] 7.00-8.00 sec 768 KBytes 6.30 Mbits/sec
[ 4] 8.00-9.00 sec 384 KBytes 3.14 Mbits/sec
[ 4] 9.00-10.00 sec 512 KBytes 4.19 Mbits/sec
[ 4] 10.00-11.00 sec 512 KBytes 4.19 Mbits/sec
[ 4] 11.00-12.00 sec 384 KBytes 3.15 Mbits/sec
[ 4] 12.00-13.00 sec 640 KBytes 5.24 Mbits/sec
[ 4] 13.00-14.00 sec 384 KBytes 3.15 Mbits/sec
[ 4] 14.00-15.00 sec 640 KBytes 5.24 Mbits/sec
[ 4] 15.00-16.00 sec 640 KBytes 5.24 Mbits/sec
[ 4] 16.00-17.00 sec 512 KBytes 4.19 Mbits/sec
[ 4] 17.00-18.00 sec 640 KBytes 5.25 Mbits/sec
[ 4] 18.00-19.00 sec 512 KBytes 4.19 Mbits/sec
[ 4] 19.00-20.00 sec 896 KBytes 7.33 Mbits/sec
[ 4] 20.00-21.00 sec 640 KBytes 5.25 Mbits/sec
[ 4] 21.00-22.00 sec 512 KBytes 4.20 Mbits/sec
[ 4] 22.00-23.00 sec 1.25 MBytes 10.5 Mbits/sec
[ 4] 23.00-24.00 sec 2.00 MBytes 16.8 Mbits/sec
[ 4] 24.00-25.00 sec 1.50 MBytes 12.6 Mbits/sec
[ 4] 25.00-26.00 sec 1.25 MBytes 10.5 Mbits/sec
[ 4] 26.00-27.00 sec 1.12 MBytes 9.44 Mbits/sec
[ 4] 27.00-28.00 sec 1.25 MBytes 10.5 Mbits/sec
[ 4] 28.00-29.00 sec 768 KBytes 6.29 Mbits/sec
[ 4] 29.00-30.00 sec 768 KBytes 6.29 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-30.00 sec 22.4 MBytes 6.26 Mbits/sec sender
[ 4] 0.00-30.00 sec 22.4 MBytes 6.26 Mbits/sec receiver

iperf Done.

 This is my upstream page:

[ps1234]

Well something happened last night, latency looks better.

[Kath_F]

Hi ps1234, 

Thanks for popping back and updating the thread. 

We're really glad to hear things are looking better for you. 

If you have any further issues, pop back and let us know. 

Take care,