M600 Oomph - Poor Wired Speeds

[Richard_H2]

Regularly I am finding that the speed of my internet is considerably lower than the advertised speeds suggested by Virgin. Whilst I appreciate they may be better than some providers, considering I am paying for the higher service package of M600 Oomph is it too much to ask?

If anyone can assist I would be grateful. Alternatively - @Virgin Media - Please resolve the issue.

Thanks

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	179000000	1	38	256 qam	6
2	139000000	0.5	35	256 qam	1
3	147000000	0.7	37	256 qam	2
4	155000000	0.9	39	256 qam	3
5	163000000	0.7	38	256 qam	4
6	171000000	0.4	38	256 qam	5
7	187000000	1	38	256 qam	7
8	195000000	1	38	256 qam	8
9	203000000	0.9	40	256 qam	9
10	211000000	1	38	256 qam	10
11	219000000	1.5	40	256 qam	11
12	227000000	1.5	40	256 qam	12
13	235000000	1	38	256 qam	13
14	243000000	0.2	38	256 qam	14
15	251000000	0	38	256 qam	15
16	259000000	0.5	38	256 qam	16
17	267000000	1.2	38	256 qam	17
18	275000000	1.2	40	256 qam	18
19	283000000	0.5	38	256 qam	19
20	291000000	0	38	256 qam	20
21	299000000	-0.5	38	256 qam	21
22	307000000	-0.2	38	256 qam	22
23	315000000	0.5	38	256 qam	23
24	323000000	1.2	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	751785	752042
2	Locked	35	1098167	1625695
3	Locked	37.9	597157	495895
4	Locked	39.8	1236648	985645
5	Locked	38.9	1157731	1600164
6	Locked	38.6	84651	205775
7	Locked	38.9	1561864	409338
8	Locked	38.9	29043	15719
9	Locked	40.3	20491	14502
10	Locked	38.9	28441	12641
11	Locked	40.3	33258	11309
12	Locked	40.3	44720	11585
13	Locked	38.6	57562	12214
14	Locked	38.9	57172	12897
15	Locked	38.9	52906	15558
16	Locked	38.9	45533	11562
17	Locked	38.9	39458	10012
18	Locked	40.9	25042	9015
19	Locked	38.9	20479	10975
20	Locked	38.6	18107	12409
21	Locked	38.9	18987	16376
22	Locked	38.9	15459	10964
23	Locked	38.9	13718	9207
24	Locked	40.9	12524	6745

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	39.5	5120	64 qam	10
2	39400021	39.5	5120	64 qam	12
3	46200048	39	5120	64 qam	11
4	60300029	39.5	5120	64 qam	9

[Richard_H2]

Folks

I would appreciate any advise with the wired and Wi-Fi connections once again. I seem to now be experiencing similar issues that I had in February of this year with slow download and slow upload speeds. In fact considering I have the M600 package they are astonishingly poor..

Download 25.16 and Upload 0.32 over wired connection

Cable Modem Status

Acquired Downstream Channel (Hz)	163000000	Locked
Ranged Upstream Channel (Hz)	53700000	Locked
Provisioning State	Online

Downstream

14	Locked	38.9	1645863	165408
15	Locked	38.6	1663653	176510
16	Locked	38.6	1671147	185131
17	Locked	38.9	1654265	151793
18	Locked	40.3	1580722	139996
19	Locked	38.6	1647278	183032
20	Locked	38.6	1693614	202807
21	Locked	38.6	1761198	228298
22	Locked	38.9	1708355	211477
23	Locked	38.6	1688771	230499
24	Locked	38.9	1619814	204864

1	53700000	47.5	5120	64 qam	10
2	39400000	47	5120	64 qam	12
3	46200000	46	5120	64 qam	11
4	60300000	47.5	5120	64 qam	9

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	116	0
2	ATDMA	0	0	24	0
3	ATDMA	0	0	5	0
4	ATDMA	0	0	5	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	vca69834ncxv9873254k;fg87dsfd

Primary Downstream Service Flow

SFID	30245
Max Traffic Rate	690000278
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	30246
Max Traffic Rate	44000278
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Network LogTime Priority Description

14/09/2021 18:58:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:58:16	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:57:40	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:56:51	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:56:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:55:51	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:54:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:54:14	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:53:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:53:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:53:27	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:52:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:52:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:52:54	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:52:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:52:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:51:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:51:39	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:46:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 18:45:58	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Richard_H2]

Downstream Bonded Chanels (Sorry I missed the start of them off the original post above...)

1	163000000	-11.5	36	256 qam	4
2	139000000	-13.4	34	256 qam	1
3	147000000	-12	35	256 qam	2
4	155000000	-10.5	37	256 qam	3
5	171000000	-12.5	36	256 qam	5
6	179000000	-11.5	36	256 qam	6
7	187000000	-11	36	256 qam	7
8	195000000	-11.2	36	256 qam	8
9	203000000	-11.5	37	256 qam	9
10	211000000	-11.4	37	256 qam	10
11	219000000	-10.2	37	256 qam	11
12	227000000	-9.9	37	256 qam	12
13	235000000	-11	36	256 qam	13
14	243000000	-12.2	36	256 qam	14
15	251000000	-12.9	36	256 qam	15
16	259000000	-12	36	256 qam	16
17	267000000	-10	37	256 qam	17
18	275000000	-9.4	38	256 qam	18
19	283000000	-11	36	256 qam	19
20	291000000	-13	35	256 qam	20
21	299000000	-13.9	35	256 qam	21
22	307000000	-13.3	36	256 qam	22
23	315000000	-11.5	36	256 qam	23
24	323000000	-9.2	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.3	2377287	650193
2	Locked	34.9	2561759	3870161
3	Locked	35.7	3272413	1091119
4	Locked	37.6	2315986	540167
5	Locked	36.6	2612258	511178
6	Locked	36.6	2000187	1856256
7	Locked	36.6	2468453	1402285
8	Locked	36.6	2042267	404046
9	Locked	37.6	1980872	329758
10	Locked	37	1960513	273385
11	Locked	37.3	1917388	242046
12	Locked	37.6	1995718	246912
13	Locked	36.6	2150374	248052
14	Locked	36.3	2078674	197274
15	Locked	36.3	2111369	210729
16	Locked	36.6	2126431	219107
17	Locked	37.6	2107551	184292
18	Locked	38.6	1980731	171848
19	Locked	36.3	2088226	219198
20	Locked	35.7	2170480	238418
21	Locked	35.7	2289170	267408
22	Locked	36.3	2210188	251730
23	Locked	36.6	2176134	271232
24	Locked	37.6	2064932	241515

Broadband Monitor 

[Beth_G]

Hi Richard_H2,

Thank you for your post.

I'm sorry to see that you've been struggling with your broadband service recently, I can see on this end that there are some prolonged signal issues affecting your services. This will require an engineer's visit to put right.

I'm going to pop you over a PM so I can take some details and get this arranged for you. 

Please do look out for my PM over at the purple envelope.

Thanks

Beth

[Beth_G]

Hi Richard_H2

Thanks very much for confirming your details with me via PM.

I have now arranged an engineer visit on your account for you and booked you in for the next available slot. To view your appointment time slot or change it, please go over to your My Virgin Media account or app. The appointment will show under 'my appointments and orders'.

Keep us in the loop with how you get on from here and if there's anything else we can help you with in the meantime 🙂

Kind regards

Beth