on 04-05-2022 18:24
Hi
im on M500 broadband and getting speeds between 35 to 70 mb/s
checked cables etc
details below
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 60300000 | Locked |
Provisioning State | Online |
1 | 331000000 | 6.8 | 38 | 256 qam | 25 |
2 | 203000000 | 6.6 | 38 | 256 qam | 9 |
3 | 211000000 | 6.5 | 38 | 256 qam | 10 |
4 | 219000000 | 6 | 38 | 256 qam | 11 |
5 | 227000000 | 5.9 | 38 | 256 qam | 12 |
6 | 235000000 | 5.6 | 38 | 256 qam | 13 |
7 | 243000000 | 5.5 | 38 | 256 qam | 14 |
8 | 251000000 | 5.1 | 38 | 256 qam | 15 |
9 | 259000000 | 5.3 | 38 | 256 qam | 16 |
10 | 267000000 | 5.3 | 38 | 256 qam | 17 |
11 | 275000000 | 4.6 | 38 | 256 qam | 18 |
12 | 283000000 | 4.1 | 38 | 256 qam | 19 |
13 | 291000000 | 4.9 | 38 | 256 qam | 20 |
14 | 299000000 | 5.9 | 38 | 256 qam | 21 |
15 | 307000000 | 6.1 | 38 | 256 qam | 22 |
16 | 315000000 | 6.8 | 38 | 256 qam | 23 |
17 | 323000000 | 6.8 | 38 | 256 qam | 24 |
18 | 339000000 | 7.3 | 38 | 256 qam | 26 |
19 | 347000000 | 7.5 | 40 | 256 qam | 27 |
20 | 355000000 | 7.1 | 38 | 256 qam | 28 |
21 | 363000000 | 7.3 | 38 | 256 qam | 29 |
22 | 371000000 | 7.9 | 40 | 256 qam | 30 |
23 | 379000000 | 7.8 | 38 | 256 qam | 31 |
24 | 387000000 | 7.8 | 38 | 256 qam | 32 |
1 | Locked | 38.9 | 0 | 0 |
2 | Locked | 38.9 | 3 | 0 |
3 | Locked | 38.6 | 5 | 0 |
4 | Locked | 38.9 | 7 | 0 |
5 | Locked | 38.9 | 5 | 0 |
6 | Locked | 38.9 | 3 | 0 |
7 | Locked | 38.9 | 5 | 0 |
8 | Locked | 38.9 | 6 | 0 |
9 | Locked | 38.6 | 4 | 0 |
10 | Locked | 38.6 | 4 | 0 |
11 | Locked | 38.6 | 5 | 0 |
12 | Locked | 38.9 | 0 | 0 |
13 | Locked | 38.6 | 13 | 0 |
14 | Locked | 38.9 | 4 | 0 |
15 | Locked | 38.9 | 6 | 0 |
16 | Locked | 38.9 | 4 | 0 |
17 | Locked | 38.6 | 6 | 0 |
18 | Locked | 38.9 | 6 | 0 |
19 | Locked | 40.3 | 17 | 0 |
20 | Locked | 38.9 | 0 | 0 |
21 | Locked | 38.6 | 18 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 38.9 | 5 | 0 |
24 | Locked | 38.9 | 0 | 0 |
on 04-05-2022 18:25
1 | 60300000 | 45.5 | 5120 | 64 qam | 1 |
2 | 39400002 | 44 | 5120 | 64 qam | 4 |
3 | 46200000 | 45.5 | 5120 | 64 qam | 3 |
4 | 53700036 | 45.5 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | ca69834ncxv9873254k;fg87dsfd; |
SFID | 9376 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
04/05/2022 17:55:11 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/05/2022 17:47:19 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/05/2022 17:44:30 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/05/2022 17:44:12 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/05/2022 17:43:5 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 05-05-2022 18:12
on 08-05-2022 10:47
Any ideas you knowledgeable people
on 09-05-2022 14:55
Good Afternoon @earlgrey1975, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the recent broadband issues you've been experiencing.
Can you please provide me with an update on how the services have since been performing?
Do you have anymore up to date BQMs to share?
Kindest regards,
David_Bn
on 09-05-2022 16:43
Hi
please see below
on 09-05-2022 16:45
The connection as a whole is either 350mb or dial up speed and always at the wrong moment
on 09-05-2022 18:34
Please see below
on 09-05-2022 18:40
on 10-05-2022 15:23
Hi
Thanks for the feedback I am always connecting wirelessly and the hub always has a orange light
an example of speed achieved are below