M500 but only getting 230

[Fireballpaul]

I upgraded to M500 on the 27th of August the adviser at the end of the phone told me it would take effect immediately. But I am still only getting around 230. I have contacted support who have run tests and told me to reset router which I have done numerous times now by this point but no change in speed.

[Andrew-G]

What device are you measuring speed on, and is that wireless or ethernet cable connected?

Some mid range or budget wifi devices will top out at around 230 Mbps over wifi in real world conditions.  You may also want to check that in the Hub's advanced settings, the 5 GHz channel width is set to 20/40/80. 

[Fireballpaul]

I have been using my oppo find x2 and various other devices to check Xbox series s ps5 pc over both ethernet and WiFi and all are coming back as an average of 200 ish

[Fireballpaul]

Nice one Andrew changed 5ghz setting now upto 560 thanks for your help mate

[Travis_M]

Hi @Fireballpaul

Thanks for posting on our community forum!

Glad to hear the advice from our very helpful @Andrew-G has enabled you to get the issue sorted.

Please do contact us if you require any further assistance!

Regards