M500 Volt (Gig1) running at M500 speeds

[rtho782]

My underlying package is m500, but volt has boosted it to Gig1.

The SH4 is displaying Gig1 config as expected:

However, downloads from steam, newsgroups, and speedtests, cap out at M500 speeds.

 This issue has been going on for days.

Any idea how I can fix?

[Richw1982]

Hi, try using RealSpeed - SamKnows and see what the speeds to the hub are

[rtho782]

That would involve switching it back to router mode, rather than modem mode, and that involves a lot of network changes.

I know the hardware is capable of far more than 1gbit speeds, and I've previously had downloads from Steam and other sources in the 140mbyte/sec range.

[Stobbsy74]

Post your download/ upload info so we can look at power/noise levels and make sure all channels are up. Or try a pin hole reset 1st if not done so already.

[Akua_A]

Hi @Richw1982,

Welcome back to our community forums and sorry to hear you have been having ongoing issues with your service speeds after the volt package. We want to best help regarding this.

Are you able to follow the advice given by @Stobbsy74 so we can further look into this issue for you? Rebooting the hub may clear any temporary errors  https://www.virginmedia.com/help/virgin-media-reset-your-hub

Thanks,