M500 Upload Speed (a positive!)

[Tom_nock]

Hi all,

Does anyone know if the config file for M500 has changed recently? I upgraded from M350 a few days ago and after doing a few speed tests I noticed my upload was higher than my previous 350Mbps connection. This prompted me to check my config file in my modem and it would seem that mine is different to all others I can find posted on this forum for M500?

I knew from looking online at at the VM website that I was not expecting an increase in upload speed, however I now appear to get about 42Mbps upload. 

Don’t  get me wrong I’m not complaining at all, I’m just wondering why it’s not advertised!

Primary Downstream Service Flow

SFID	12922
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	12921
Max Traffic Rate	44000000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

 

[lotharmat]

I was under the impression (perhaps incorrectly) that U/L was 10% of the D/L speed so 500Mb/s down should be 50Mb/s up!

[jhuk]

It is not 10/1 yet on all Tiers (like many years ago).

350/35

500/35

600/40

1000/50

Due to 10% Contention you ideally get slightly more.

Now the chart bellow shows you what they now claim (due to the median)

                   Download Speeds                                                                                              Upload Speeds

Product	Advertised Speed*	Expected Speed Range**	Minimum Guaranteed Download Speed	Advertised Speed*	Expected Speed Range**
M50	54 Mbps	52 - 55 Mbps	27 Mbps	5 Mbps	5 Mbps
M100	108 Mbps	108 - 112 Mbps	54 Mbps	10 Mbps	10 Mbps
M200	213 Mbps	211 - 219 Mbps	107 Mbps	20 Mbps	21 - 21 Mbps
M350	362 Mbps	354 - 383 Mbps	181 Mbps	36 Mbps	36 - 37 Mbps
M500	516 Mbps	502 - 549 Mbps	258 Mbps	36 Mbps	36 - 37 Mbps
M600	630 Mbps	593 - 652 Mbps	315 Mbps	41 Mbps	39 - 42 Mbps
Gig1 Fibre Broadband	1130 Mbps	1110 - 1145 Mbps	565 Mbps	52 Mbps	49 - 52 Mbps

* The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

** The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.
 

[Synthetic]

Yes it looks like you now have a 44Mbps upload, are you on residential or business?

[Ayisha_B]

Hi @Tom_nock,

Welcome to our Community Forums and thanks for posting. 

For the M500 package, the expected speed range is usually between 36 - 37 Mbps

For more info see- Our Broadband Speeds Explained

Regards

[Tom_nock]

Hi all, thanks for the responses. 

@VM support I fully understand what the rates are for 350Mbps and 500Mbps. What I’m saying is I now have a higher upload speed than when I was on 350Mbps and the config file for the upload is higher than it was on 350Mbps. 

I never ever hit more than 38Mbps upload on the 350Mbps tier but now ive moved to M500 I’m instantly getting 42/43Mbps. Not much of an upgrade but I wasn’t expecting anything  

My query was more of a ‘can anyone else on M500 check their config and see if they have the same upload config as me as posted in my original thread?’

I’m keen to know why I’m so ‘special’ haha.

I’m a residential customer by the way.

[Synthetic]

Still 38 here on my M500!

Max Traffic Rate 38520000