20-09-2021 09:45 - edited 20-09-2021 09:48
Hi all,
I upgraded to the M500 package from the M200 and the speeds have gotten worse! I've been reading a lot of the forum posts and I don't appear to be alone.
Background
My setup is a Hub3 in modem mode, plugged into a Netgear R8000 Nighthawk with firmware V1.0.4.76_10.1.82. This has been running perfectly for just over 2 years and is configured correctly - running in QoS mode with 1x 2.5ghz and 2x 5ghz channels, evenly split out and managed by device (I'm a gamer and streamer so this is highly important to me).
I upgraded to the M500 on the 15th September, the router was remotely rebooted by VM and I thought that was all that was needed. Having checked speedtest.net, there was no real change to my speeds (if anything it looked lower than before) so decided to wait a day or two.
On Sunday (19th September), I rebooted both the modem and router with a power cycle (10 minutes unplugged, cuppa, come back style :D) Still no improvement but an increase in my upload speed to 30Mbps (the 10% I've seen in other threads).
Test and Checks
So far I have done the following:
My SpeedTest results show the Upload increase instantly from the date of the upgrade too, but worse download speeds:
I've also setup a ThinkBroadband Monitor last night and I don't like the sea of red on the Packet Loss that the graph has given me:
Live graph here: https://www.thinkbroadband.com/broadband/monitoring/quality/share/a739504fa032a95f06bd986f9407a64886...
So far, I cannot get anywhere near the speeds I upgraded to and it's infuriating. I'm ready to call up and envoke my 14 day reverse on the contract upgrade.
Here are my Modem stats (of which I will admit I am clueless about):
Any help or advice would be appreciated as I am one-step away from factory resetting the modem and router which I don't want to do incase I lose all internet for a longer period of time than I can afford.
13-10-2021 07:33 - edited 13-10-2021 07:34
on 15-10-2021 10:09
Hi slaterss
Sorry you have had to post on here
Are you able to explain in a bit more as your post just contained a Header
Gareth_L
on 15-10-2021 10:56
apologies; the blank post was by mistake.