Hello I've signed up for Virgin in January and while for the first months everything was running fine and getting full speed since last 3 months I've started to observe many failures and problems, internet downtime, intermittent packet losses and similar.
The last instance of these problems happened yesterday at approximately 9pm, this is a BQM live graph:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/5eeaa956f23855169c65893b5bf1ed9e87a55014
Router Status:
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
330750000
Locked
Ranged Upstream Channel (Hz)
25800000
Locked
Provisioning State
Online
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 330750000 1 40 256 qam 25
2 202750000 2.7 40 256 qam 9
3 210750000 2.5 40 256 qam 10
4 218750000 2.2 40 256 qam 11
5 226750000 2 40 256 qam 12
6 234750000 2.2 40 256 qam 13
7 242750000 2 40 256 qam 14
8 250750000 2 40 256 qam 15
9 258750000 2 40 256 qam 16
10 266750000 1.5 40 256 qam 17
11 274750000 1.2 38 256 qam 18
12 282750000 1.9 40 256 qam 19
13 290750000 1.7 40 256 qam 20
14 298750000 1.7 40 256 qam 21
15 306750000 1.4 40 256 qam 22
16 314750000 1.4 40 256 qam 23
17 322750000 1.2 40 256 qam 24
18 338750000 1 40 256 qam 26
19 346750000 1.2 38 256 qam 27
20 354750000 1 40 256 qam 28
21 362750000 1.2 40 256 qam 29
22 370750000 1.2 40 256 qam 30
23 378750000 1 38 256 qam 31
24 386750000 0.9 38 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 5 0
2 Locked 40.3 6 0
3 Locked 40.9 5 0
4 Locked 40.9 6 0
5 Locked 40.3 5 0
6 Locked 40.9 6 0
7 Locked 40.3 5 0
8 Locked 40.3 5 0
9 Locked 40.3 6 0
10 Locked 40.3 5 0
11 Locked 38.9 6 0
12 Locked 40.3 4 0
13 Locked 40.3 7 0
14 Locked 40.3 7 0
15 Locked 40.3 5 0
16 Locked 40.3 7 0
17 Locked 40.3 5 0
18 Locked 40.3 0 0
19 Locked 38.9 5 0
20 Locked 40.3 5 0
21 Locked 40.3 4 0
22 Locked 40.3 5 0
23 Locked 38.9 4 0
24 Locked 38.9 4 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 25800000 40.8 5120 64 qam 6
2 32600000 41.3 5120 64 qam 5
3 39400000 41.8 5120 64 qam 4
4 46200000 42.3 5120 64 qam 3
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
Network Log
Time Priority Description
04/07/2021 11:47:52 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 10:32:12 notice Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 10:30:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 10:30:19 critical REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 10:30:19 Error T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 10:25:52 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 10:05:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 10:05:15 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:50:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:50:36 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:45:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:45:17 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:35:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:35:58 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:33:18 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:33:18 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:23:59 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:23:59 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:18:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 09:18:39 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Other BQM from the past weeks:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/61904d3de4e5a1b0d60e49920999f5864a...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/8af11e93dcb4d76fba42da2b36b2966b06...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/dd409bd37e29afde8615d64b5c9579c112...
And I can continue for long time if needed...
I would like to understand what can be done to avoid these continuous interruptions/degradation of quality.
