M350 to Gig1 Fibre - slower

[konnexion]

Upgraded from the M350 service to Gig1 fibre but seeing speeds around 200Mbps - slower than the M350 service it replaced !

How long should it take for the service to become completely active - does it need time to reach full speed ?

[mand82]

I’m getting the same problem I upgraded from the 350 to the 1gb on Monday & im only getting the maximum of 557mbps next the hub4 at times sometimes it’s goes to 300 , 😞  I’ve tried rebooting the hub resetting it back to factory settings but nothing seems to work 

[konnexion]

Further to this ..

I was using the Draytek Vigor 2862 successfully with the Virgin M350 service, Virgin hub in modem mode connected to WAN2 on the Vigor - getting expected download/upload of 350/50.

I've now upgraded to Virgin Gig1 Fibre, again Virgin hub in modem mode connected to WAN2 on the Vigor - now getting download/upload of 240/50.

Connecting my PC directly to the Virgin Superhub 4 yields expected results around 980/50 which confirms the service is working.

I don't understand why I should see a drop in performance while using the same infrastructure ?

[konnexion]

Tried the same, have spent several hours on it now ruling out one variable at a time. I assume you are measuring speed while cabled directly to the Virgin Superhub ?

[mand82]

I can only connect vía wifi  supposed to be able to get around 800mbps on iPhone 11 & the latest iPad but only get 557mbps when I was on the m350 package I was getting 384mbps speeds more then the package 

[konnexion]

Sorted. Hardware Acceleration in the Draytek 2862 was disabled. Now seeing 920/51 speeds

[Akua_A]

Hi @konnexion,

Welcome back to our community forums.

Sorry to hear about your speed issue and for the delay in getting back to you.

We are however glad that the issue has been resolved. 

Please do not hesitate to contact us if you need any further help.

Thanks,