on 11-03-2022 15:59
Hi - we've had Virgin media since ntl days, had very early broadband and progressed through the various iterations up to our current Hub 3. Now on M350 package but speeds and reliability of connection seem much worse and it's affecting working from home. we try to limit the number of devices, have 1 ethernet devices (a smart TV and wifi extender)
Logs are below, I'd really appreciate someone telling me if I have a problem or just need to accept this is what it should be:
Cable Modem Status | ||
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 235000000 | Locked |
Ranged Upstream Channel (Hz) | 32600044 | Locked |
Provisioning State | Online |
hannel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 235000000 | -1.2 | 40 | 256 qam | 13 |
2 | 139000000 | -3.2 | 38 | 256 qam | 1 |
3 | 147000000 | -2.9 | 38 | 256 qam | 2 |
4 | 155000000 | -2.5 | 40 | 256 qam | 3 |
5 | 163000000 | -2 | 38 | 256 qam | 4 |
6 | 171000000 | -1.2 | 40 | 256 qam | 5 |
7 | 179000000 | -1.5 | 40 | 256 qam | 6 |
8 | 187000000 | -1.9 | 40 | 256 qam | 7 |
9 | 195000000 | -1.7 | 40 | 256 qam | 8 |
10 | 203000000 | -1.5 | 40 | 256 qam | 9 |
11 | 211000000 | -1.5 | 40 | 256 qam | 10 |
12 | 219000000 | -1 | 40 | 256 qam | 11 |
13 | 227000000 | -1.4 | 40 | 256 qam | 12 |
14 | 243000000 | -1.4 | 40 | 256 qam | 14 |
15 | 251000000 | -1.9 | 38 | 256 qam | 15 |
16 | 259000000 | -1.5 | 39 | 256 qam | 16 |
17 | 267000000 | -1.7 | 40 | 256 qam | 17 |
18 | 275000000 | -1.7 | 40 | 256 qam | 18 |
19 | 283000000 | -1.9 | 40 | 256 qam | 19 |
20 | 291000000 | -1.7 | 40 | 256 qam | 20 |
21 | 299000000 | -1.5 | 40 | 256 qam | 21 |
22 | 307000000 | -1.7 | 40 | 256 qam | 22 |
23 | 315000000 | -1.2 | 40 | 256 qam | 23 |
24 | 323000000 | -1.4 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 408 | 6 |
2 | Locked | 38.9 | 317773 | 13894 |
3 | Locked | 38.9 | 387536 | 587 |
4 | Locked | 40.3 | 106001 | 588 |
5 | Locked | 38.9 | 12846 | 985 |
6 | Locked | 40.3 | 7695 | 73 |
7 | Locked | 40.3 | 11756 | 246 |
8 | Locked | 40.3 | 6934 | 41 |
9 | Locked | 40.9 | 5544 | 57 |
10 | Locked | 40.3 | 2570 | 15 |
11 | Locked | 40.3 | 1682 | 21 |
12 | Locked | 40.3 | 1814 | 47 |
13 | Locked | 40.9 | 1120 | 6 |
14 | Locked | 40.3 | 473 | 1 |
15 | Locked | 38.9 | 387 | 15 |
16 | Locked | 39.8 | 701 | 0 |
17 | Locked | 40.3 | 627 | 2 |
18 | Locked | 40.3 | 2684 | 8 |
19 | Locked | 40.3 | 1038 | 0 |
20 | Locked | 40.3 | 507 | 0 |
21 | Locked | 40.3 | 405 | 0 |
22 | Locked | 40.9 | 353 | 2 |
23 | Locked | 40.3 | 354 | 1 |
24 | Locked | 40.3 | 439 | 0 |
Answered! Go to Answer
on 14-03-2022 10:43
Good Morning @AndyB69, thanks for your post on our Community Forums. and a very warm welcome to you!
Sorry to hear of the slow speeds on the broadband services, how has the service performed over the course of the weekend?
Can you please perform a pin hole reset on the hub to see if the improves the service for you?
This will return the hub to factory settings, but may help improve the performance of the hub.
After this has been performed, it may also be worth running a speed test (via a Cat 6 Ethernet cable) with the hub in modem mode - this will tell us what speed we have going into your property.
If this reads as the subscribed speed (or slightly above) this may be a case of an issue with the Wi-Fi facility, or the set up of your home to accommodate a Wi-Fi connection.
If this is below the subscribed speed, this may be an issue outside the property that needs to be rectified
Kindest regards,
David_Bn
on 11-03-2022 15:59
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 32600044 | 40 | 5120 | 64 qam | 5 |
2 | 39400024 | 40.3 | 5120 | 64 qam | 4 |
3 | 46200034 | 41 | 5120 | 64 qam | 3 |
4 | 53700258 | 42.3 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt062-b.cm |
Primary Downstream Service Flow
SFID | 212792 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 212791 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
etwork Log
Time | Priority | Description |
11/03/2022 15:09:24 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/03/2022 00:18:20 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/03/2022 00:36:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/03/2022 02:48:45 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/03/2022 15:09:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/03/2022 20:30:4 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/03/2022 19:23:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/03/2022 08:47:54 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/03/2022 15:42:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/03/2022 02:54:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 00:38:27 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 22:57:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 20:47:53 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 16:47:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/02/2022 13:18:9 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/02/2022 08:47:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/02/2022 10:35:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 20:47:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/02/2022 15:33:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/02/2022 08:47:51 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 11-03-2022 21:32
on 12-03-2022 09:21
On the M100 fibre broadband plan, you’ll get an average download speed of 108Mbps. To put that in context, it’s enough for watching high definition video on up to 20 devices or watching ultra-HD video on 4 devices at the same time. It will also allow you to download a HD-quality movie in around 5 minutes. Because of this, the vast majority of UK households will find that M100 is already fast enough for their usage.
on 14-03-2022 10:43
Good Morning @AndyB69, thanks for your post on our Community Forums. and a very warm welcome to you!
Sorry to hear of the slow speeds on the broadband services, how has the service performed over the course of the weekend?
Can you please perform a pin hole reset on the hub to see if the improves the service for you?
This will return the hub to factory settings, but may help improve the performance of the hub.
After this has been performed, it may also be worth running a speed test (via a Cat 6 Ethernet cable) with the hub in modem mode - this will tell us what speed we have going into your property.
If this reads as the subscribed speed (or slightly above) this may be a case of an issue with the Wi-Fi facility, or the set up of your home to accommodate a Wi-Fi connection.
If this is below the subscribed speed, this may be an issue outside the property that needs to be rectified
Kindest regards,
David_Bn
on 14-03-2022 11:28
Many thanks for your reply and guidance David - I will do the reset this eveing once I have finished work and see if this improves things. I find that everyday we lose internet & Wifi connection completely, usually for a few minutes and normally late at night. Hopefully a reset will address this too
I will post an update once done
Thanks again
A
on 16-03-2022 11:34
Hi @AndyB69
Thanks for posting on our community forum!
Please do keep us updated how you get on after trying the reset and we'll investigate further from here.
Regards
on 16-03-2022 11:38
Hi Travis, will do, I have had to hold off from any reset as I've had some big pieces of work to complete - will do tonight and post tomorrow with update
Many thanks
Andy
on 17-03-2022 12:43
Hi Travis
I preformed the reset last night and then set up my home networks again - I'm now getting 65MBps Down & 36MBps Up across a WiFi network - much better than it was.
I haven't got a cable with which to test direct but I will get one at the weekend and see what speeds I am getting at the Hub3
Many thanks for your help
Andy
on 19-03-2022 12:47
Hi @AndyB69
Thanks for the reply!
Please do keep us updated with how you get on and we can investigate further from here 🙂
Regards