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peteyc
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M350 Slow speeds + high latency

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peteyc
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Re: M350 Slow speeds + high latency

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11470000000.540256 qam2
21390000000.940256 qam1
31550000000.540256 qam3
41630000000.540256 qam4
51710000000.540256 qam5
61790000000.740256 qam6
71870000000.740256 qam7
81950000000.740256 qam8
92030000000.940256 qam9
102110000000.940256 qam10
112190000000.940256 qam11
122270000000.740256 qam12
132350000000.540256 qam13
142430000000.440256 qam14
152510000000.240256 qam15
162590000000.240256 qam16
172670000000.540256 qam17
182750000000.540256 qam18
192830000000.740256 qam19
202910000000.740256 qam20
212990000001.240256 qam21
22307000000140256 qam22
233150000000.940256 qam23
243230000000.740256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.910526110
2Locked40.3755812
3Locked40.91018012
4Locked40.91486412
5Locked40.91989812
6Locked40.92757812
7Locked40.33554612
8Locked40.93256512
9Locked40.94795111
10Locked40.96589512
11Locked40.37529412
12Locked40.91065599
13Locked40.313204711
14Locked40.31484748
15Locked40.31934608
16Locked40.32204426
17Locked40.93001466
18Locked40.331973913
19Locked40.94036237
20Locked40.34886555
21Locked40.34398361
22Locked40.95574086
23Locked40.35748121
24Locked40.36398561
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peteyc
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Re: M350 Slow speeds + high latency

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1257999934.725512016 qam12
2326000024.725512016 qam11
3394000074.725512016 qam10
4461999914.875512016 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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peteyc
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Re: M350 Slow speeds + high latency

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
Bsgvca69834ncxv9873254k;fg87dsf



Primary Downstream Service Flow

SFID644
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID643
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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peteyc
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Re: M350 Slow speeds + high latency

Network Log

Time Priority Description

14/07/2019 14:14:58criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2019 14:16:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2019 14:16:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2019 14:16:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2019 14:18:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2019 14:18:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2019 14:46:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 10:33:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 10:33:34criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 10:33:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 10:33:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 10:33:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 12:09:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 12:10:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 12:11:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 12:12:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 12:12:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 12:12:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 12:12:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2019 12:12:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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peteyc
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Re: M350 Slow speeds + high latency

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cb48d3d0c8da53198551546e1605d746381bf8b2-21-07-2019
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Forum Team
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Re: M350 Slow speeds + high latency

Morning peteyc,

 

Thanks for your post and sorry to hear you've been having some issues with the speed.

 

I've run a health check and can see no issues with the hub from our side.

 

Are you still experiencing the slow speeds since your post?

 

does it change much if it's via wired or wireless?

 

Alex_Rm

 

 

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