M350 FIBRE but only getting 100mbps

[rudainy6]

Hello!

Approximately, a month ago I renewed my contract with Virgin Media, and choose to opt-in for the M350 fiber as we have a gamer and we stream a lot of movies in the house. 
We've noticed that the download speed/ or the speed in general never exceeds past 90-108mbps
I'm currently paying a lot for this upgrade, I don't understand why I'm not getting what I paid for?
Is this an issue with my Wifi router or is Virgin media just not meeting people's requirements nowadays?

[rudainy6]

Hello!

We got an engineer out, turns out the fault was in the Hub 3.0 that we had, he replaced it, and suddenly the connection spiked.

[Serena_C]

Hi @rudainy6

Glad to hear you had an engineer visit, thanks for letting us know that the fault lay with your Hub 3.

When you say your connection spiked - can you please clarify what you mean for me please? Are you still experiencing issues or has it improved?

Best wishes,

Serena