on 30-04-2022 17:42
Upgraded about a week ago if not longer. My speeds are not averaging at 213mbps but are dropping to less than 20mbps making this upgrade worse than my previous plan which was actually stable at 106mbps, the M100. Constantly dropping out completely then coming back to an average of 65mbps and then dropping down to nothing. Worst broadband connection I have ever had!!I have one device connected and it’s wired!
Virgin can you please give me what I am sweating and spilling blood for on a daily basis or do I have to go elsewhere?
on 30-04-2022 20:29
on 30-04-2022 20:47
Yep, already tried that and to no avail I’m afraid. I haven’t received an router upgrade but the hub 3 can easily handle the M200 plan.
I guess I will give another few days then if things don’t improve as promised then I will contact Virgin.
on 01-05-2022 01:01
on 01-05-2022 10:48
Hi
New Xbox series S, wired, new cables, router and plan. Checked everything done all the tests. It’s now Sunday and not so many complete drop outs but still only 135 mbps on average, no where near 213mbps and only rarely spikes to that speed. One phone on WiFi. The problem is not my end as far as I can see so far. So 70mbps short of the promised average.
on 01-05-2022 13:42
on 01-05-2022 14:00
Hi John
fFirst if all thanks for your attention to this issue. The speed tests were done on my PC and phone. The Xbox however is also continually losing connection through game play. It’s not any of my hardware. I thinks it’s a job for Virgin.
on 01-05-2022 15:57
@Stevo681 wrote:still only 135 mbps on average, no where near 213mbps and only rarely spikes to that speed. One phone on WiFi. The problem is not my end as far as I can see so far. So 70mbps short of the promised average.
Just for info, the minimum guaranteed speed on the M200 is 107 Mbps
https://www.virginmedia.com/broadband/our-speeds-explained
on 03-05-2022 19:20
Hi @Stevo681
Welcome to the community!
Sorry to hear you're having issues with your broadband at this time. I have checked our systems and cannot see any issues that might be causing these slow speeds and drop outs. If you are experiencing these issues over a wired connection, can you please setup a Broadband Quality Monitor and post a link to your live graph. Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum. Once we have this extra information we will be able to offer you the further support you need.
If you could also post your Hub status and logs. Here are steps on how to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
on 26-05-2022 16:51
Glad to report that Virgin have fixed my issue. It was an external connection that was a little loose due to previous users coming and going. The outside cabinet or fibre point needed some TLC of which has now solved the issue. My connection has now stabilised and maintaining good speeds. Cheers Virgin, great customer service all round and worth the blood sweat and cheers of my manual labour afterall. 👍🏻.