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M200 or M250

Ronnie52
On our wavelength

My account has recently been activated and is showing as M200 on the app but my contract says M250

How can that be

Thanks

Ronnie

1 ACCEPTED SOLUTION

Accepted Solutions

Run this Hub speed test, look at the bottom for the phrase  Package 999 x 99 what does it say ?

M250 might say Package 250 x 25

https://www.samknows.com/realspeed/

See where this Helpful Answer was posted

6 REPLIES 6

I understand that, but I signed for M250 when joining and my contract says M250, however the app shows my account as M200

Run this Hub speed test, look at the bottom for the phrase  Package 999 x 99 what does it say ?

M250 might say Package 250 x 25

https://www.samknows.com/realspeed/

Ronnie52
On our wavelength
says 250 x 25; speed at router 275mbs and175mbs at device, so looks like M250 is correct but app is incorrect showing M200

In a recent speed change for us, the Hub speed configuration updated about a week before the VM Online account displayed + VM apps showed the new tariff.

Ronnie52
On our wavelength
👍