M200 - Very Slow speed 12mb - Wired

[imran]

Hi,

Been like this for a few days.

Hub 3.0 in Modem mode.

Router: UDM-Pro

Speedtest: (Wired Connection)

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	-3.7	38	256 qam	30
2	202750000	-4.2	29	256 qam	9
3	210750000	-6	29	256 qam	10
4	218750000	-5.2	34	256 qam	11
5	226750000	-2.4	33	256 qam	12
6	234750000	-3.2	37	256 qam	13
7	242750000	-3.2	38	256 qam	14
8	250750000	-1.9	37	256 qam	15
9	258750000	-3.7	37	256 qam	16
10	266750000	-2.4	37	256 qam	17
11	274750000	-2.2	38	256 qam	18
12	282750000	-3.4	38	256 qam	19
13	290750000	-2.2	38	256 qam	20
14	298750000	-2.7	38	256 qam	21
15	306750000	-4.2	37	256 qam	22
16	314750000	-2.2	38	256 qam	23
17	322750000	-3.2	38	256 qam	24
18	330750000	-3	38	256 qam	25
19	370750000	-3.7	38	256 qam	26
20	378750000	-4	38	256 qam	27
21	386750000	-3.7	38	256 qam	28
22	394750000	-2.9	38	256 qam	29
23	410750000	-4	38	256 qam	31
24	418750000	-2.9	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	17059	644
2	Locked	29.8	93965905	28403077
3	Locked	29.8	112347566	4253024
4	Locked	34.3	27719717	8125
5	Locked	33.4	2728835	16022
6	Locked	37.6	2519520	2590
7	Locked	38.6	226487	3623
8	Locked	37.6	493877	22832
9	Locked	37.6	34790	4153
10	Locked	37.3	29478	3070
11	Locked	38.6	22620	1358
12	Locked	38.6	25927	1882
13	Locked	38.6	24109	2574
14	Locked	38.9	26081	4194
15	Locked	37.6	19777	2935
16	Locked	38.9	19351	4103
17	Locked	38.9	23401	1127
18	Locked	38.9	18105	1020
19	Locked	38.6	17845	538
20	Locked	38.9	18382	672
21	Locked	38.6	17560	1192
22	Locked	38.6	16116	2264
23	Locked	38.9	17892	1482
24	Locked	38.9	17091	578

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700004	54	5120	64 qam	5
2	25800024	54	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0

 

[Adduxi]

You have far too many PostRS errors, normally a sign of noise ingress. Your DS power is too low on some channels and you are missing two US channels.  One for VM to sort out ! 

[imran]

Many thanks, would this require an engineer visit? I've had a chat with support on the phone and they raised a "ticket" whatever that means.

Appreciate the help.

[Adduxi]

Yes a technician will be required.

[imran]

Thanks, hoping one of the staff around here sees this to book an engineer.

[Zak_M]

Good afternoon Imran, 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services. 

I have taken a look over your account and can see that you have had an engineer out today, did they manage to resolve the issue? 

Kind regards,

Zak_M