on 08-11-2021 12:53
Hi,
Been like this for a few days.
Hub 3.0 in Modem mode.
Router: UDM-Pro
Speedtest: (Wired Connection)
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 402750000 | -3.7 | 38 | 256 qam | 30 |
2 | 202750000 | -4.2 | 29 | 256 qam | 9 |
3 | 210750000 | -6 | 29 | 256 qam | 10 |
4 | 218750000 | -5.2 | 34 | 256 qam | 11 |
5 | 226750000 | -2.4 | 33 | 256 qam | 12 |
6 | 234750000 | -3.2 | 37 | 256 qam | 13 |
7 | 242750000 | -3.2 | 38 | 256 qam | 14 |
8 | 250750000 | -1.9 | 37 | 256 qam | 15 |
9 | 258750000 | -3.7 | 37 | 256 qam | 16 |
10 | 266750000 | -2.4 | 37 | 256 qam | 17 |
11 | 274750000 | -2.2 | 38 | 256 qam | 18 |
12 | 282750000 | -3.4 | 38 | 256 qam | 19 |
13 | 290750000 | -2.2 | 38 | 256 qam | 20 |
14 | 298750000 | -2.7 | 38 | 256 qam | 21 |
15 | 306750000 | -4.2 | 37 | 256 qam | 22 |
16 | 314750000 | -2.2 | 38 | 256 qam | 23 |
17 | 322750000 | -3.2 | 38 | 256 qam | 24 |
18 | 330750000 | -3 | 38 | 256 qam | 25 |
19 | 370750000 | -3.7 | 38 | 256 qam | 26 |
20 | 378750000 | -4 | 38 | 256 qam | 27 |
21 | 386750000 | -3.7 | 38 | 256 qam | 28 |
22 | 394750000 | -2.9 | 38 | 256 qam | 29 |
23 | 410750000 | -4 | 38 | 256 qam | 31 |
24 | 418750000 | -2.9 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 17059 | 644 |
2 | Locked | 29.8 | 93965905 | 28403077 |
3 | Locked | 29.8 | 112347566 | 4253024 |
4 | Locked | 34.3 | 27719717 | 8125 |
5 | Locked | 33.4 | 2728835 | 16022 |
6 | Locked | 37.6 | 2519520 | 2590 |
7 | Locked | 38.6 | 226487 | 3623 |
8 | Locked | 37.6 | 493877 | 22832 |
9 | Locked | 37.6 | 34790 | 4153 |
10 | Locked | 37.3 | 29478 | 3070 |
11 | Locked | 38.6 | 22620 | 1358 |
12 | Locked | 38.6 | 25927 | 1882 |
13 | Locked | 38.6 | 24109 | 2574 |
14 | Locked | 38.9 | 26081 | 4194 |
15 | Locked | 37.6 | 19777 | 2935 |
16 | Locked | 38.9 | 19351 | 4103 |
17 | Locked | 38.9 | 23401 | 1127 |
18 | Locked | 38.9 | 18105 | 1020 |
19 | Locked | 38.6 | 17845 | 538 |
20 | Locked | 38.9 | 18382 | 672 |
21 | Locked | 38.6 | 17560 | 1192 |
22 | Locked | 38.6 | 16116 | 2264 |
23 | Locked | 38.9 | 17892 | 1482 |
24 | Locked | 38.9 | 17091 | 578 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700004 | 54 | 5120 | 64 qam | 5 |
2 | 25800024 | 54 | 5120 | 64 qam | 4 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
08-11-2021 13:03 - edited 08-11-2021 13:03
You have far too many PostRS errors, normally a sign of noise ingress. Your DS power is too low on some channels and you are missing two US channels. One for VM to sort out !
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on 08-11-2021 13:28
on 08-11-2021 13:42
Yes a technician will be required.
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on 08-11-2021 14:22
Thanks, hoping one of the staff around here sees this to book an engineer.
on 10-11-2021 15:00
Good afternoon Imran,
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your services.
I have taken a look over your account and can see that you have had an engineer out today, did they manage to resolve the issue?
Kind regards,
Zak_M