M100 Ultrafast Fibre only 42mbps

[cool1987]

My service was enabled a week ago so i thought the speed would have settled more than this, this is way under the guaranteed speeds.

Can anyone assist please?

[jb66]

Can you explain how your conducting the test and what device your using to test? 

Some people for example are using the playstation speedtest thinking thats a proper speed test.

[cool1987]

Well i don't have a playstation so i wouldn't know about that or how other people test.

I'm using ookla's speedtest standalone windows app, and fast.com for speed tests.

[cool1987]

and it's through wifi, strong signal.

[jbrennand]

You have to test speeds on an ethernet cable connected device. Can you try this way...
___________________________

Connect a computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected that can affect speeds

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[cool1987]

That seems to be an interesting way of testing things out, but wouldn't seem to represent day to day use of the router would it?

Therefore if you're testing it based on how it's not normally used how can you get an accurate reading when the conditions aren't the same?

[Adduxi]

VM do not guarantee wifi speeds, they only measure speeds delivered to the Hub.  Hence the request to test a cabled connection from a gigabit enabled device using a know good Cat 6 cable.

Any issues around poor wifi are not the remit of VM, apart from renting wifi pods to cover any wifi black spots.

[jb66]

We don't know if the device your using is pants, or if you have an actual fault.  To rule out that it's your own device that's the fault a wired test is a good starting point

[cool1987]

Solved the problem myself without any of the suggestions here.

Anyone else having speed problems i'd suggest splitting the wireless bands, 2.4ghz and 5ghz into separate bands, then connect to the 5ghz one, it gets full speed and it's not shared by all the other devices.

[cool1987]

"We don't know if the device your using is pants.."

That's when you know you're not dealing with professionals...😅