on 19-08-2020 18:49
Hi, I have M100 broadband package and I am consistently getting below the minimum guaranteed speed of 53mbps. I have done all the tests, wired and wireless with the same results. Why am I paying for M100 when I'm getting M50?
on 19-08-2020 18:50
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Then
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
A Guru will be along soon to decipher the info.
on 19-08-2020 19:13
I couldn't see a link for the 'check router status' I've got a hub 3.0 if that help?
I assume you meant this data below...
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 402750000 | -0.4 | 38 | 256 qam | 25 |
2 | 186750000 | 3 | 38 | 256 qam | 7 |
3 | 194750000 | 2.9 | 38 | 256 qam | 8 |
4 | 202750000 | 2.7 | 38 | 256 qam | 9 |
5 | 210750000 | 2.4 | 38 | 256 qam | 10 |
6 | 218750000 | 2.2 | 38 | 256 qam | 11 |
7 | 226750000 | 1.9 | 38 | 256 qam | 12 |
8 | 234750000 | 2 | 38 | 256 qam | 13 |
9 | 242750000 | 1.9 | 38 | 256 qam | 14 |
10 | 250750000 | 2 | 38 | 256 qam | 15 |
11 | 258750000 | 2 | 38 | 256 qam | 16 |
12 | 266750000 | 2 | 38 | 256 qam | 17 |
13 | 274750000 | 2 | 38 | 256 qam | 18 |
14 | 282750000 | 2 | 38 | 256 qam | 19 |
15 | 290750000 | 2 | 38 | 256 qam | 20 |
16 | 298750000 | 2 | 38 | 256 qam | 21 |
17 | 306750000 | 2 | 38 | 256 qam | 22 |
18 | 314750000 | 1.7 | 38 | 256 qam | 23 |
19 | 322750000 | 1.7 | 38 | 256 qam | 24 |
20 | 410750000 | -0.2 | 38 | 256 qam | 26 |
21 | 418750000 | -0.5 | 38 | 256 qam | 27 |
22 | 426750000 | -0.4 | 38 | 256 qam | 28 |
23 | 434750000 | -1 | 38 | 256 qam | 29 |
24 | 442750000 | -0.4 | 38 | 256 qam | 30 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 8 | 0 |
2 | Locked | 38.9 | 7 | 0 |
3 | Locked | 38.9 | 7 | 0 |
4 | Locked | 38.6 | 6 | 0 |
5 | Locked | 38.9 | 7 | 18 |
6 | Locked | 38.9 | 10 | 0 |
7 | Locked | 38.6 | 7 | 0 |
8 | Locked | 38.6 | 9 | 0 |
9 | Locked | 38.9 | 8 | 0 |
10 | Locked | 38.9 | 13 | 0 |
11 | Locked | 38.6 | 4 | 0 |
12 | Locked | 38.9 | 5 | 0 |
13 | Locked | 38.6 | 8 | 0 |
14 | Locked | 38.9 | 8 | 0 |
15 | Locked | 38.9 | 5 | 0 |
16 | Locked | 38.9 | 8 | 0 |
17 | Locked | 38.6 | 20 | 0 |
18 | Locked | 38.9 | 21 | 0 |
19 | Locked | 38.9 | 8 | 0 |
20 | Locked | 38.6 | 6 | 0 |
21 | Locked | 38.6 | 14 | 0 |
22 | Locked | 38.9 | 14 | 0 |
23 | Locked | 38.6 | 12 | 0 |
24 | Locked | 38.9 | 3 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700101 | 3.9 | 5120 | 64 qam | 6 |
2 | 46199674 | 3.825 | 5120 | 64 qam | 7 |
3 | 39400398 | 3.75 | 5120 | 32 qam | 8 |
4 | 60300058 | 3.975 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 19-08-2020 19:33
One of your upstream channels is out of spec, which could be causing stability issues on your line:
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700101 | 3.9 | 5120 | 64 qam | 6 |
2 | 46199674 | 3.825 | 5120 | 64 qam | 7 |
3 | 39400398 | 3.75 | 5120 | 32 qam | 8 |
4 | 60300058 | 3.975 | 5120 | 64 qam | 5 |
on 19-08-2020 21:42
How can I fix this?
on 19-08-2020 21:48
@Crowbar wrote:How can I fix this?
Contact VM directly or wait for one of the VM staff on here to reply to your thread.
on 20-08-2020 10:14
Could take a while! lol
I'll give them a ring but I don't know how to speak to a human when I dial 150. Any tips?
on 20-08-2020 10:43
Any tips?
Yes. Wait for the helpful forum staff. They're UK based, they don't offer a real time chat service, but they're great at getting things fixed, and it is far more civilised than dealing with the script following offshore call centre (manned by genuine agricultural workers) you'll probably encounter even if you get through on the phone. Ultimately the offshore agents will tell you to restart the hub, that usually will fix things in the short term as the hub renegotiates all 28 channels, and they'll tell you the problem is resolved, only for it to recur in a short while.
on 20-08-2020 14:19
I was just thinking, with this post marked 'Answered' will anyone look at it?
on 20-08-2020 14:25
Uncheck the 'Helpful Answer.