Low upload G75 area

[ronnieburns]

Hi,

Having trouble with low upload speeds. 

Downloads are over 200 meg but upload is only around 3 or 4.  It's usually around 20 meg. This is causing issues. 

Postcode is G75 8UT.  Service checker says no issues but it's been bad for 2 days now.  

I've done a few hard resets, checked cables etc, all the usual stuff. Tried wired and wireless. Using hub 3.  I've noticed a hub restart takes a lot longer these days and I just had an email a few days ago saying virgin have tweaked settings to make things better.  Seems to have made it worse as I had no problems before. 

Any advice on a fix VM? 

[ronnieburns]

Hi, everything was great but the issue has returned.

The engineer done a pinhole reset and replaced a connector outside somewhere and speeds were fine until today.  He did mention that the signal was close to out of spec but not actually out. Tonight the VM test says the same thing, interference on the cabling.   So I'm getting kicked from things for low speed again. 

[Natalie_L]

Thank you for letting us know ronnieburns.

As some changes have been made since you last posted your Hub stats, are you able to provide these again for us?

Also a link to a live BQM if possible please?

Thank you 

[ronnieburns]

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2	40	256 qam	25
2	267000000	1.7	40	256 qam	17
3	275000000	1.9	40	256 qam	18
4	283000000	1.9	40	256 qam	19
5	291000000	2	40	256 qam	20
6	299000000	2.2	40	256 qam	21
7	307000000	2	40	256 qam	22
8	315000000	2	40	256 qam	23
9	323000000	2.2	40	256 qam	24
10	339000000	1.9	40	256 qam	26
11	347000000	2	40	256 qam	27
12	355000000	1.9	40	256 qam	28
13	363000000	2	40	256 qam	29
14	371000000	2.5	40	256 qam	30
15	379000000	2.4	40	256 qam	31
16	387000000	1.9	40	256 qam	32
17	395000000	2	40	256 qam	33
18	403000000	1.7	40	256 qam	34
19	411000000	1.5	40	256 qam	35
20	419000000	1.5	40	256 qam	36
21	427000000	1.4	40	256 qam	37
22	435000000	1.5	40	256 qam	38
23	443000000	1.2	40	256 qam	39
24	451000000	1	40	256 qam	40

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	3933916	631662
2	Locked	40.3	8909420	3198394
3	Locked	40.3	9965814	3174830
4	Locked	40.9	7777415	844446
5	Locked	40.3	7877972	643385
6	Locked	40.3	8354642	671325
7	Locked	40.3	4172767	364045
8	Locked	40.9	7000990	489373
9	Locked	40.9	5748317	960105
10	Locked	40.3	5642781	293280
11	Locked	40.3	3340104	263753
12	Locked	40.3	3312282	258863
13	Locked	40.3	5428799	243332
14	Locked	40.9	3297902	513387
15	Locked	40.3	2943443	641948
16	Locked	40.3	3135814	236333
17	Locked	40.3	382079	157460
18	Locked	40.3	776251	141399
19	Locked	40.3	1717513	91266
20	Locked	40.3	1529642	103418
21	Locked	40.3	969792	65423
22	Locked	40.3	757254	57012
23	Locked	40.3	237398	62237
24	Locked	40.3	262697	42320

[ronnieburns]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	51	5120	64 qam	3
2	32600000	49.5	5120	64 qam	5
3	39400000	51	5120	64 qam	4
4	53700000	51	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	0	0

[ronnieburns]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	4ncxv9873254k;fg87dsfd;kf

Primary Downstream Service Flow

SFID	608
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	607
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[ronnieburns]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network LogTime Priority Description

04/10/2021 00:17:1	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2021 09:46:17	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2021 09:46:17	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2021 07:20:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2021 00:36:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2021 00:36:54	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 12:53:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 12:53:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 12:15:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 12:15:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 11:50:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 10:16:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 04:09:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 04:09:37	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 00:19:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 00:19:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2021 22:43:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2021 22:43:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2021 22:26:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2021 22:26:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[John_GS]

Good morning ronnieburns

Thanks for posting. My apologies for the upload speed issues. 

I've ran a system check today and can see that until Monday, you had an SNR issue (signal to noise ratio) - this would have been the cause of it. 

This has now been resolved - has your upload speed returned?

Let me know if you need further assistance.

Best,

[ronnieburns]

Hi again

 It seems ok now. I'll keep an eye on it though.  

[Hayley_S]

Hello @ronnieburns,

Thank you for letting us know, I hope all stays okay for you.

Many thanks,