Low upload G75 area

[ronnieburns]

Hi,

Having trouble with low upload speeds. 

Downloads are over 200 meg but upload is only around 3 or 4.  It's usually around 20 meg. This is causing issues. 

Postcode is G75 8UT.  Service checker says no issues but it's been bad for 2 days now.  

I've done a few hard resets, checked cables etc, all the usual stuff. Tried wired and wireless. Using hub 3.  I've noticed a hub restart takes a lot longer these days and I just had an email a few days ago saying virgin have tweaked settings to make things better.  Seems to have made it worse as I had no problems before. 

Any advice on a fix VM? 

[lotharmat]

That being the case - I'd hang tight for VM forum staff to get to this!

[Zak_M]

Good morning @ronnieburns. 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your services. 

I have taken a look over your account and run some diagnostics from here.  I can see that there are some power level issue that we need to get an engineer to resolve. 

I am going to pop you over a PM so that I can confirm your address. 

Kind regards,

Zak_M

[R_Khan]

Hi,

My low upload issue seems to have sorted itself out now.

I did see a couple of VM vans in my local area (maybe they fixed something) or maybe it was just a coincidence but all sorted now back to normal 🙂

thanks 

[ronnieburns]

Thanks.  I've replied. 

[Zak_M]

Good morning @ronnieburns, 

I have raised an engineer to attend, for the time, date & to make any amendments, please visit your MY Virgin Media account

Kind regards,

Zak_M

[ronnieburns]

Thanks. There's nothing on there yet but I'll check again later. 

[ronnieburns]

Ok I can see the appointment in the app now but not the website and it won't let me reschedule it. Some kind of error. 

[John_GS]

Hi ronnieburns

Did you manage to sort this out?

Let me know if you need further assistance 🙂 best,

[ronnieburns]

Hi,

Yeah I got the engineer rescheduled.  Appreciate the response.  Hopefully they will fix it. 

[Zak_M]

Good morning @ronnieburns. 

I was just passing,  how have things been looking since the engineer visit?

Kind regards,

Zak_M