on 16-09-2021 13:27
Hi,
Having trouble with low upload speeds.
Downloads are over 200 meg but upload is only around 3 or 4. It's usually around 20 meg. This is causing issues.
Postcode is G75 8UT. Service checker says no issues but it's been bad for 2 days now.
I've done a few hard resets, checked cables etc, all the usual stuff. Tried wired and wireless. Using hub 3. I've noticed a hub restart takes a lot longer these days and I just had an email a few days ago saying virgin have tweaked settings to make things better. Seems to have made it worse as I had no problems before.
Any advice on a fix VM?
on 16-09-2021 14:40
on 16-09-2021 21:20
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID11630000000.538256 qam42139000000038256 qam131470000000.240256 qam241550000000.238256 qam351710000000.540256 qam561790000000.737256 qam671870000000.738256 qam781950000000.940256 qam892030000000.740256 qam9102110000001.240256 qam1011219000000140256 qam1112227000000140256 qam12132350000001.540256 qam1314243000000140256 qam14152510000001.240256 qam15162590000001.240256 qam16172670000001.440256 qam17182750000001.540256 qam18192830000001.440256 qam19202910000001.740256 qam20212990000001.740256 qam21223070000001.740256 qam22233150000001.740256 qam2324323000000240256 qam24
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199996 | 51 | 5120 | 64 qam | 3 |
2 | 39399986 | 50 | 5120 | 64 qam | 4 |
3 | 53699996 | 51 | 5120 | 64 qam | 2 |
4 | 60300000 | 51 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0
|
on 16-09-2021 21:24
Time Priority Description
16/09/2021 20:01:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 20:01:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 19:45:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 19:44:20 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 19:41:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 17-09-2021 12:08
Hi, I’m experiencing a very similar issue (different area) poor upload speeds and have tried all the usual stuff. I also got an email from VM saying they are tweaking some settings to make things faster but seems to have had the opposite effect.
following this post to see if and how it can be resolved.
thanks
on 17-09-2021 17:07
Service status on VM site now says theres an issue.
There's a network issue which maybe affecting your broadband service
What does this mean?
I've checked connections etc. Do I need an engineer?
on 17-09-2021 17:10
on 17-09-2021 17:19
Sure but it doesn't say theres a fix going on. I know it usually does. All it says is
There's a network issue which maybe affecting your broadband service
What does this mean?
It then just says check connections and wait 24 hours. Speed has been bad for days. Possibly longer as I only noticed it a few days back but my fiancee says she noticed it well before that.
on 17-09-2021 17:23
on 17-09-2021 17:34
It says theres no issues.