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Low speeds upstairs

P3rcy
Joining in

on ‎08-03-2023 23:37

Had virgin hub 5 put in today and next to the hub I get nearly 400mb . In my gaming room upstairs I’m only getting 22mb download speed so games are jumping any ideas how to sort it 

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legacy1
Alessandro Volta

on ‎08-03-2023 23:44

For wifi VM see speed not latency or jitter as 20Mb being fine so if you want a stable connection use a wire
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BQM, Test for outgoing ports and SSL/L2TP VPN test

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎09-03-2023 10:10

VM only guarantee 20Mb speeds over wifi, so as suggested a cable solution would be best.

You could also look at the Wifi Max solution from VM https://www.virginmedia.com/help/wifi-max

It's free on the top tiers and VOLT, but is £8 pm otherwise.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Carley_S
Forum Team
Forum Team

on ‎11-03-2023 11:10

Hi @P3rcy 

Welcome to the community forums

Sorry to hear of your WiFi speed concerns upstairs and with gaming. I can see on the system that you have spoken with the team since posting and have something in place to possible help this for you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent
Carley
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