Low speed

[Leeham]

I'm supposed to get MINIMUM 200mbps download and have been getting roughly 80-150mbps for the most part but now I'm getting 20mbps if I'm lucky. I've reboot the router multiple times, tried wireless, wired and nothing seems to be improving it. I did a test via this app and it said I have a problem with my connection and if it were not to improve in 24 hours (which it didn't) then I was to get an engineer out. Have no clue how to do that though, this is stressful.

[jbrennand]

Check for known problems from 2 sources... See this
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1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

See whats reported on those