on 11-12-2021 20:34
Low speed .....in bytes....58bytes at times
Channel 24 has 852 Post RS Errors
on 29-12-2021 23:27
Finally......the Ping status, shows 33% packet loss......any suggestions
PING www.google.co.uk (142.250.200.35): 64 data bytes
72 bytes from 142.250.200.35: seq=0 ttl=57 time=10.000 ms
72 bytes from 142.250.200.35: seq=1 ttl=57 time=10.000 ms
--- www.google.co.uk ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/10.000/10.000 ms
PING www.virginmedia.com (213.105.9.24): 64 data bytes
72 bytes from 213.105.9.24: seq=0 ttl=245 time=20.000 ms
72 bytes from 213.105.9.24: seq=1 ttl=245 time=10.000 ms
--- www.virginmedia.com ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/15.000/20.000 ms
PING www.speedtest.net (151.101.18.219): 64 data bytes
72 bytes from 151.101.18.219: seq=0 ttl=59 time=10.000 ms
72 bytes from 151.101.18.219: seq=1 ttl=59 time=10.000 ms
--- www.speedtest.net ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/10.000/10.000 ms
PING www.bbc.co.uk (212.58.233.254): 64 data bytes
72 bytes from 212.58.233.254: seq=0 ttl=51 time=10.000 ms
72 bytes from 212.58.233.254: seq=1 ttl=51 time=10.000 ms
--- www.bbc.co.uk ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/10.000/10.000 ms
on 29-12-2021 23:31
Trace route test
Trace Statistics : traceroute to www.google.co.uk (142.250.200.35), 30 hops max, 38 byte packets
1 10.53.38.157 (10.53.38.157) 40.000 ms 10.000 ms 10.000 ms
2 pete-core-2b-xe-132-0.network.virginmedia.net (80.3.130.233) 10.000 ms 10.000 ms 10.000 ms
3 * * *
4 tcl3-ic-2-ae4-0.network.virginmedia.net (62.253.175.130) 10.000 ms 10.000 ms 10.000 ms
5 74.125.118.144 (74.125.118.144) 20.000 ms 74.125.49.52 (74.125.49.52) 20.000 ms 74.125.118.144 (74.125.118.144) 30.000 ms
6 * * *
7 209.85.241.92 (209.85.241.92) 10.000 ms 108.170.246.161 (108.170.246.161) 10.000 ms 10.000 ms
8 142.251.52.143 (142.251.52.143) 10.000 ms 108.170.246.175 (108.170.246.175) 20.000 ms 142.251.52.143 (142.251.52.143) 20.000 ms
9 216.239.58.3 (216.239.58.3) 0.000 ms 216.239.57.227 (216.239.57.227) 10.000 ms lhr48s30-in-f3.1e100.net (142.250.200.35) 20.000 ms
Trace complete.
If anyone can help, I would be grateful.......
on 30-12-2021 01:14
Link to Broadband Quality Monitor
on 02-01-2022 13:30
Good afternoon @javdseleem,
thank you for reaching out to us once again, I have taken a look over your services & I can't see any issues, everything is within the expected specs.
Can I ask, what are the speeds you are getting via a wired connection?
Kind reards,
Zak_M
on 02-01-2022 19:53
What are you pinging from that is reporting 10ms down to the microsecond, but seemingly only at a resolution of 10ms? It looks really weird.
on 02-01-2022 19:56
350mb download
35mb upload so that's fine
Issue can be with wireless devices
on 02-01-2022 19:57
Pinging from CHROMEBOOK.....wifi
on 05-01-2022 08:47
Hi @javedsaleem,
Thank you for coming back to us. I'm sorry to hear that your issues are ongoing. I have taken another look at your account and I cannot see any issues with your connection at the moment.
Were the listed speeds what you're receiving on a wired connection?
Please let us know so we can investigate further if needed.
Thank you.
on 06-01-2022 17:04
The wired connection is fine.....WiFi is slow
Have reset and monitoring
on 09-01-2022 09:54
Thank you for the update @javedsaleem.
How has service been since the last posting? Do you need any further help?
Thanks,