Low Upload and no option to use Volt upgrade

[tB1ZLE]

Hi all,

New customer today,

I was wondering if you could help me. I have had my new m500 package installed today but I am having a couple of issues that I need some help with. 

My download speed is great. Receiving 500 as expected.  

My upload is only getting 14mb on average. I was expecting more like 30+? 

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I would like to use VOLT to upgrade to the next speed level. I have both and o2 pay monthly sim contract and the m500 package. However when I go onto the o2 website to activate volt I get the following message:

"Already got Virgin Media at your address, but it's not in your name? You're not eligible for Volt benefits right now, but we're changing this soon. Keep an eye on My O2 and read our Volt FAQs for more information."

I have both accounts setup in my name so this is not the reason for not being able to activate the volt speed upgrade. 

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Bill issue. 

I signed up using an offer which stated the activation fee would be free however I have been charged £35 for this on my account. 

I would appreciate some help with all of these problems. I will post router stats in next post. 

Regards, 

Tom

[tB1ZLE]

I managed to get hold of someone that knew what they were talking about on the live chat and now this is sorted 🙂 

[newapollo]

That sounds like brilliant news @tB1ZLE 

Thanks for updating the thread.

Be sure to double check your contracts in a day or two.

[Zak_M]

Good morning tB1ZLE, 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that your issues have been difficult to resolve. 

However I am glad that you have now managed to resolve this.

Kind regards,

Zak_M