Losing service

[peter50]

I usually have a good stable connection but its dropped twice today.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ce61c6d618b522032d9d11ac0ae2f48cb1... 

 This is the hub 5 log after a reboot. Its in modem mode.

Network Log

Time Priority Description

16-04-2022 23:09:25	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-04-2022 23:09:10	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-04-2022 23:08:59	notice	REGISTRATION COMPLETE - Waiting for Operational status
16-04-2022 23:08:51	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-04-2022 23:07:47	notice	TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-04-2022 23:07:45	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-04-2022 23:07:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-04-2022 23:07:43	notice	Honoring MDD; IP provisioning mode = IPv4
16-04-2022 23:07:37	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-04-2022 23:07:37	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Cable Modem Status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330000000	2.8	31	QAM 256	25
2	210000000	2.3	29	QAM 256	10
3	218000000	2.5	29	QAM 256	11
4	226000000	2.6	29	QAM 256	12
5	234000000	2.6	30	QAM 256	13
6	242000000	2.6	30	QAM 256	14
7	250000000	2.4	30	QAM 256	15
8	258000000	2.4	30	QAM 256	16
9	266000000	2.4	30	QAM 256	17
10	274000000	2.4	31	QAM 256	18
11	282000000	2.6	31	QAM 256	19
12	290000000	2.7	31	QAM 256	20
13	298000000	2.8	31	QAM 256	21
14	306000000	2.8	31	QAM 256	22
15	314000000	2.8	31	QAM 256	23
16	322000000	2.9	31	QAM 256	24
17	338000000	3.2	32	QAM 256	26
18	346000000	3.2	32	QAM 256	27
19	354000000	3.3	32	QAM 256	28
20	362000000	3.2	32	QAM 256	29
21	370000000	3.2	32	QAM 256	30
22	378000000	3.1	32	QAM 256	31
23	386000000	2.7	32	QAM 256	32
24	394000000	2.7	32	QAM 256	33
25	402000000	2.7	32	QAM 256	34
26	410000000	2.7	32	QAM 256	35
27	418000000	2.6	32	QAM 256	36
28	522000000	3.5	34	QAM 256	38
29	530000000	3.7	34	QAM 256	39
30	538000000	3.6	34	QAM 256	40
31	546000000	3.6	34	QAM 256	41

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	31	0	2163537
2	Locked	29	116061	39781756
3	Locked	29	39	24945566
4	Locked	29	0	20201775
5	Locked	30	0	18090750
6	Locked	30	0	18613366
7	Locked	30	0	15403263
8	Locked	30	0	12552788
9	Locked	30	0	10212482
10	Locked	31	0	8125696
11	Locked	31	0	6498660
12	Locked	31	0	5660566
13	Locked	31	0	4423976
14	Locked	31	0	3667392
15	Locked	31	0	4807402
16	Locked	31	0	2491786
17	Locked	32	0	1701298
18	Locked	32	0	1446058
19	Locked	32	0	1066559
20	Locked	32	0	883203
21	Locked	32	0	691352
22	Locked	32	0	590280
23	Locked	32	0	754761
24	Locked	32	0	686340
25	Locked	32	0	632128
26	Locked	32	0	490520
27	Locked	32	0	381035
28	Locked	34	0	10390
29	Locked	34	0	10284
30	Locked	34	0	12685
31	Locked	34	0	11798

[Adduxi]

Power (dBmV) is too low across the channels and two channels are showing PostRS errors .  NOTE the Hub 5 shows Pre and Post errors the wrong way around. You will need a VM technician to fix this. 

[Travis_M]

Hi @peter50

Thanks for posting on our community forum!
 

I'm going to drop you a private message now to get this sorted, please keep an eye on your inbox.

Regards