London (Ruislip - HA4) - Trickle upload speeds. (Area 14)
Anybody else facing an issue with the upload speeds in the London Ruislip area? (Area ref. 14)
I am getting an upload speed of 0.08 and the download speed is what it should be. (70)
Upon phoning customer service, they asked me to restart the router, ran checks and then a hard-reset of the router. Nothing has fixed the issue and they've asked me to wait it out for another 3 to 4 hours.
This is ridiculous customer service. (Wait it out..... !)
I'm sure this will be a wide-spread issue and there needs to be logical steps in capturing diagnostics and troubleshooting the problem. But CS don't seem to be doing that with me.
This time around I got a different story - apparently my upload speed was throttled down by Traffic Management. This is the first time I've ever been traffic controlled due to Fair Usage Policies et all.
I asked them about what triggered the traffic management as I've been with Virgin since 2010 and my usage has never been subject to throttling. They had no answer.
I need to know what is causing the automated traffic management rules to throttle down my upload speeds so that I can take action for it not to happen again.
How do I probe this further with Virgin Media CS ? I seem to hit a brick wall speaking to them. They just don't understand the nature of my request.
A question: we are in Area 14 (Hayes) using a copper cable to the house connection and, having had another "free upgrade" to VIVID 100 a few months ago, the download speed is now running consistently at around 100-110Mbs but the upload speed (tested yesterday evening and this morning) has only risen marginally from around the 4-5Mbs that it has been for the last few years to around 6.1Mbs - is that still "typical" for an Area 14 domestic service on VIVID 100?