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njt1000
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London/Area 15 - Sudden drop in speed (especially upload)

Hi all,

I've had Virgin 350Mb for the last 2.5 years. Connection speeds are generally maxed out - 380Mb download, 35Mb upload. Suddenly on Friday morning this changed - now only getting 100Mb download and <2Mb upload.

I used online chat to speak to Virgin, who had me do a factory reset on the Hub 3.0 and re-seat all the cables, but this didn't make a difference. I'm waiting for a call back now some point next week, but wondering if anyone had suggestions in the meantime.

Thanks! 

 

Stats from the hub - do these look normal? 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13230000000.538256 qam24
21390000003.937256 qam1
31470000003.737256 qam2
4155000000337256 qam3
51630000003.237256 qam4
6171000000338256 qam5
7179000000338256 qam6
81870000002.738256 qam7
91950000002.538256 qam8
102030000001.937256 qam9
112110000001.737256 qam10
122190000001.538256 qam11
132270000001.537256 qam12
142350000001.237256 qam13
152430000000.937256 qam14
162510000000.537256 qam15
17259000000137256 qam16
182670000001.238256 qam17
192750000001.538256 qam18
202830000001.538256 qam19
212910000001.238256 qam20
222990000000.938256 qam21
233070000000.738256 qam22
243150000000.537256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6110333
2Locked37.63256691
3Locked37.34666932
4Locked37.6797956
5Locked37.6568090
6Locked38.6458124
7Locked38.6578144
8Locked38.61227880
9Locked38.61248058
10Locked37.3678062
11Locked37.61388314
12Locked38.61747745
13Locked37.63147685
14Locked37.6848558
15Locked37.63797583
16Locked37.65467364
17Locked37.67307202
18Locked38.95685182
19Locked38.95166704
20Locked38.64586681
21Locked38.63706849
22Locked38.675435
23Locked38.68115318
24Locked37.63405469

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1393999424.4512064 qam4
2462000004.45512064 qam3
3536997575.1512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000

 

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Marty20
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Re: London/Area 15 - Sudden drop in speed (especially upload)

Hi

Sorry to hear this. Can you please private message me your account number and area reference so I can look into this for you. Please be mindful not to post those details in a public reply. Thanks, Marty

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njt1000
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Re: London/Area 15 - Sudden drop in speed (especially upload)

Thanks Marty, sent you a PM. 

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njt1000
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Re: London/Area 15 - Sudden drop in speed (especially upload)

To follow up - this issue strangely resolved itself on Thursday last week, after a week of slow performance, so I cancelled the engineer appointment that had been booked. We didn't change anything at home, it just got better 😕 

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