Menu
Reply
meebo
  • 37
  • 0
  • 0
Tuning in
671 Views
Message 1 of 12
Flag for a moderator

Litte to no upload speed

Hello,

    For the past 2-3 days I have been experiencing an extremely slow upload speed.  Using internet speed test at times its 0.6 Mbps, other times it's slightly higher, however it's very inconsistent.

I have tried this on both wired and wireless connections.

I've rebooted the hub and my router multiple times, but neither help.  

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500001.438256 qam25
22027500000.738256 qam9
32107500000.538256 qam10
4218750000038256 qam11
5226750000-0.238256 qam12
6234750000-0.438256 qam13
7242750000-0.538256 qam14
8250750000038256 qam15
9258750000038256 qam16
102667500000.238256 qam17
112747500000.238256 qam18
122827500000.738256 qam19
132907500000.738256 qam20
142987500000.738256 qam21
15306750000138256 qam22
16314750000138256 qam23
17322750000138256 qam24
183387500001.538256 qam26
193467500001.240256 qam27
203547500000.738256 qam28
213627500000.240256 qam29
223707500000.238256 qam30
233787500000.238256 qam31
24386750000038256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9220
2Locked38.6558
3Locked38.9544
4Locked38.6419
5Locked38.6601
6Locked38.6439
7Locked38.64413
8Locked38.6620
9Locked38.6360
10Locked38.9400
11Locked38.6160
12Locked38.9250
13Locked38.9140
14Locked38.6130
15Locked38.9140
16Locked38.9240
17Locked38.6280
18Locked38.9200
19Locked40.3230
20Locked38.9110
21Locked40.9120
22Locked38.9170
23Locked38.9220
24Locked38.98

0

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000039.5512032 qam4
23260000039.3512032 qam5
34620000039.8512032 qam3
45370000039.8512032 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA00100
3ATDMA00100
4ATDMA0090

 

 

 

0 Kudos
Reply
meebo
  • 37
  • 0
  • 0
Tuning in
669 Views
Message 2 of 12
Flag for a moderator

Re: Litte to no upload speed

The log is full of the following as well

Network Log

Time Priority Description

29/08/2021 16:32:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 16:32:6criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 16:27:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 16:27:27criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 15:59:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 15:40:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 15:40:51criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 15:00:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 15:00:35criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 14:55:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 14:55:36criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 14:50:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 14:50:16criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 10:40:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 10:40:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 10:27:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 10:27:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 10:27:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
meebo
  • 37
  • 0
  • 0
Tuning in
614 Views
Message 3 of 12
Flag for a moderator

Re: Litte to no upload speed

I am not sure what else I can do, I've tried everything, hard resets, any ideas?

0 Kudos
Reply
jpeg1
  • 6.48K
  • 336
  • 1.18K
Hero
581 Views
Message 4 of 12
Flag for a moderator

Re: Litte to no upload speed

Your upstream channels are not connecting correctly.  Since you have already tried a hard reset without success I suggest you call it in as a fault. 

0 Kudos
Reply
meebo
  • 37
  • 0
  • 0
Tuning in
539 Views
Message 5 of 12
Flag for a moderator

Re: Litte to no upload speed

Can a Virgin employee please help me?

It's fine one minute and then it just hangs the next.  I have rebooted, ran the tests which claim it's fine.   I had problems a year ago and it has been working perfectly since then.  Now in the last week it's just gone kaput.  

214.4

Mbps download

8.11

Mbps upload

 

156.1

Mbps download

0.10

Mbps upload

 

 

 

0 Kudos
Reply
jbrennand
  • 30.58K
  • 3.02K
  • 5.8K
Very Insightful Person
Very Insightful Person
523 Views
Message 6 of 12
Flag for a moderator

Re: Litte to no upload speed

I have asked VM to come here and take a look

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Paulina_Z
  • 3.52K
  • 124
  • 252
Forum Team
Forum Team
513 Views
Message 7 of 12
Flag for a moderator

Re: Litte to no upload speed

Hi @meebo,

 

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some ongoing connection and speed issues with your broadband!

 

I can understand how frustrating this can be.

 

I was able to locate your account via our Forum details and can see that there is an active SNR (Signal to Noise Ratio) outage in your area. The fault reference number is F009246252 and its estimated fix date and time is 09/09/21 at 9am.

 

I have raised a work order on our system, so we're aware that you're experiencing this issue.

 

Please reboot your equipment on that date and see if your connection and speeds have improved. 

 

Keep us updated and let us know if there's anything else we can do to help.

 

Thank you! 

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
meebo
  • 37
  • 0
  • 0
Tuning in
455 Views
Message 8 of 12
Flag for a moderator

Re: Litte to no upload speed

@Paulina_Z

Thank you for the update.  Regarding the fault, F009246252, is there some way for me to track its status online?   

0 Kudos
Reply
Zach_R
  • 3.45K
  • 115
  • 241
Forum Team
Forum Team
413 Views
Message 9 of 12
Flag for a moderator

Re: Litte to no upload speed

Hi @meebo,
 

I've just checked the ticket number for you, and it appears that it has now been closed and considered to be resolved.

Can you confirm if the issue is ongoing for you today?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
meebo
  • 37
  • 0
  • 0
Tuning in
406 Views
Message 10 of 12
Flag for a moderator

Re: Litte to no upload speed

Hi Zach,

  Yes it does seem to be better this morning, I will follow up if I experience any issue today, but so far it seems like it's fixed.

 

 

0 Kudos
Reply