It's fine one minute and then it just hangs the next. I have rebooted, ran the tests which claim it's fine. I had problems a year ago and it has been working perfectly since then. Now in the last week it's just gone kaput.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some ongoing connection and speed issues with your broadband!
I can understand how frustrating this can be.
I was able to locate your account via our Forum details and can see that there is an active SNR (Signal to Noise Ratio) outage in your area. The fault reference number is F009246252 and its estimated fix date and time is 09/09/21 at 9am.
I have raised a work order on our system, so we're aware that you're experiencing this issue.
Please reboot your equipment on that date and see if your connection and speeds have improved.
Keep us updated and let us know if there's anything else we can do to help.